Overview
Role: Housing Management and Coordination Lead Tenancy Officer
Location: Rugby (hybrid working with 3 days in the office; may be required to attend more in the first weeks)
Pay rate: £21.14 per hour PAYE
Role length: Anticipated 3 months
DBS requirement: Standard DBS is required
Driving licence: Required
What the role involves
* Lead on tenancy enforcement and play a vital part in sustaining tenancies across General Needs and Independent Living schemes.
* Take a proactive approach in legal proceedings concerning tenancy matters and provide high‑level supervision and support to Housing Officers and Housing Coordinators.
* Review complex cases, offer guidance, and facilitate multi‑agency working to prevent evictions and improve housing outcomes for residents.
* Represent in legal proceedings related to housing management and tenancy enforcement.
* Conduct final reviews of tenancies at risk of eviction and recommend next steps to sustain tenancies.
* Supervise and support Housing Officers and Housing Coordinators in delivering housing management services.
* Provide advice and information to tenants and the general public through office interviews, home visits, calls, written correspondence and email with strong customer care.
* Investigate complex and high‑risk anti‑social behaviour and neighbour dispute cases, including coordinating legal actions.
* Liaise with internal departments and external agencies to support tenancy sustainment through collaborative working and personalised support packages.
* Ensure accurate recording and monitoring of tenancy management activities using housing management systems.
* Support tenant participation, equality and community cohesion across the borough.
* Lead and organise multi‑agency case conferences with appropriate interventions for successful tenancy outcomes.
* Monitor the use of noise recording equipment and respond to reported issues.
* Prepare statistical reports and recommendations to improve housing services.
What the client is looking for
* Working towards full membership of the Chartered Institute of Housing or equivalent qualification.
* Ability to maintain confidentiality and compliance with Human Rights and Data Protection legislation.
* Ability to communicate effectively with residents, staff and other organisations, both verbally and in writing.
* Ability to carry out day‑to‑day administrative tasks and produce concise written reports.
* Tact and sensitivity; ability to follow policies and procedures.
* Experience supervising staff in a Housing environment; understanding of current housing issues and the local/national framework for local authority housing services.
* Experience dealing with the public face to face and by telephone with a varied customer base; comfortable with financial issues and basic statistical work.
* Minimum of 2 years relevant experience in a customer‑facing environment; experience of enforcement and representing at Court.
How to Apply
Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.
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