Job Overview
We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of our venue during shifts. The ideal candidate will have a strong background in hospitality and guest services, ensuring that all guests have an exceptional experience during their visit. As a Duty Manager, you will be responsible for supervising staff, managing guest relations, and maintaining high standards of service throughout the bar, restaurant and function spaces.
Duties
* Supervise daily operations, ensuring all departments are functioning smoothly.
* Provide outstanding guest services by addressing inquiries, resolving complaints, and ensuring guest satisfaction.
* Lead and motivate staff to deliver exceptional service while fostering a positive work environment.
* Manage team functions including staff rotas, training, and performance evaluations.
* Conduct regular inspections of the premises to maintain cleanliness and safety standards.
* Handle emergency situations effectively and efficiently, ensuring guest safety at all times.
* Assist in the preparation of reports regarding performance and guest feedback.
Requirements
* Proven experience in a supervisory or management role within the hospitality industry.
* Strong leadership skills with the ability to supervise and motivate a diverse team.
* Excellent communication skills; multilingual or bilingual abilities are highly desirable.
* A solid understanding of guest services principles and practices.
* Experience in people management is an advantage.
* Ability to work flexible hours, including evenings, weekends, and holidays as required.
* Strong problem-solving skills with a focus on customer satisfaction.
If you possess these skills and are passionate about providing excellent hospitality experiences, we encourage you to apply for this exciting opportunity as a Duty Manager.
Job Types: Full-time, Part-time
Pay: From £13.00 per hour
Benefits:
* Company pension
* Free parking
* On-site parking
Ability to commute/relocate:
* Ellesmere SY12 0EG: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person