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London Permanent £30,000 - £32,000 per year
* Gain experience in a role where you can assist leading a team
* Great internal progression opportunities to manager positions
About Our Client
Based in the heart of London, the client is a growing retail company with the customer care team in luxurious offices encouraging a fantastic culture. The client has been expanding and exploring into new markets recently so need a team leader to help supervise the team.
Job Description
The responsibilities of a Customer Service Team Leader:
* Assist the team in answering both inbound and outbound calls.
* Help customers in an approachable and friendly manner.
* Up-sell and cross-sell products to customers.
* Assist with the running of the customer service team when necessary.
* Track KPI targets and help strategies on how to achieve these.
* Help represent the company image and brand.
* Keep track of customer order processes.
* Help solve any customer queries or complaints when necessary.
The Successful Applicant
The successful Customer Service Team Leader:
* Have experience in a retail role.
* Have an independent mind with fresh ideas and the ability to think on your feet to offer solutions.
* Have experience in achieving KPI targets.
* Experience in senior customer service positions.
* Computer and Excel literate.
* Professional ad flexible attitude.
What's on Offer
What is on offer for a Customer Service Team Leader:
* A generous discount off the company product line.
* Great working culture with organised team socials.
* Fantastic opportunity to work for a growing global business.
* Opportunity to work in central London.
* Hybrid work offered after initial training.
Page Personnel is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office: 200 Dashwood Lang Road, Addlestone,, Surrey, KT15 2NX #J-18808-Ljbffr