Call Centre Agent at Wescot Credit Services
Wescot Credit Services is looking for a Call Centre Agent with outstanding communication skills to join our dedicated team. If you meet the qualifications and are ready to make a difference, we encourage you to apply today!
At Wescot Credit Services, we specialize in providing comprehensive financial solutions, including fully outsourced services, collections, and recoveries. As a contact centre-based business, we proudly partner with leading organizations in banking, utilities, telecoms, and retail finance to assist customers who may have fallen behind on repayments.
Our approach is rooted in understanding and empathy. We work closely with customers to develop affordable and sustainable repayment plans, ensuring financial stability and peace of mind.
We are authorised and regulated by the UK Financial Conduct Authority (FCA) and are proud members of the Credit Services Association (CSA). Our commitment to excellence drives us to set industry standards and deliver best practices in everything we do.
Why Join Wescot?
* Be part of a forward-thinking financial services team.
* Help shape positive outcomes for customers.
* Work in a company that values ethical and customer-focused practices.
Ready to take the next step in your career? Apply now and start making a meaningful impact at Wescot Credit Services!
Position: Call Centre Agent
Salary: £24,091 to £26,330 per year
Job Type: Full Time
About the Role
We are currently looking to grow our team of Call Centre Agents within our Saltcoats office. This is an exciting opportunity to develop a long-term career and become a valued member of our LBG team!
We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
Main Duties
* Handle inbound and outbound calls with potentially vulnerable customers.
* Use active listening skills and questioning techniques to support our customers on their route back to financial health.
* Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
You’ll begin the role with a 3-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems. This will be based in our Saltcoats office, Monday – Friday: 9am-5pm.
Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us.
We’re open Monday to Friday 9am – 8pm and Saturdays 8am – 5pm. You will work 2 in 6 Saturdays, with a day off during the week prior to a Saturday shift. You’ll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan.
It’s our customer specialist’s teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including:
* Salary from £24,091 (40 hrs per week) & rising depending on experience.
* Fantastic monthly bonus where you could earn around an additional £2000 per year!
* 31 days holiday including all bank holidays
* Discount and cash back on hundreds of high-street shops
* Lots of great monthly incentives where you can win a range of prizes and rewards
* Hybrid working! Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!
Required Documents
* CV/Resume
Application Process
Interested and qualified candidates should kindly apply.
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