FM Helpdesk Administrator St Albans
Full-Time | Permanent | Facilities Management | £29,000
An exciting opportunity has arisen for a proactive and highly organisedHelpdesk Administratorto join a well-established Facilities Management team based inSt Albans. This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
1. Answer incoming phone calls and emails via the helpdesk, assisting clients and internal teams.
2. Coordinate with Contract Managers and Field Operatives regarding planned and reactive maintenance.
3. Schedule and issue Planned Preventative Maintenance (PPM) tasks using an online software system.
4. Monitor completion of PPMs and chase engineers for updates as required.
5. Organise specialist visits and ensure they are completed within agreed SLA timeframes.
6. Approve engineer timesheets and maintain accurate weekly records.
7. Manage contract documentation and ensure compliance with audit requirements (e.g. B...