Are you ready to be the go-to tech expert in a thriving Managed Services Provider? Our client—a fast-growing, agile MSP based in Bracknell—is on the hunt for a hands-on, proactive 3rd Line Engineer to lead from the front and elevate the team.
You will:
* Take ownership of complex escalations, diving deep into Windows, networking, cloud, and infrastructure troubleshooting.
* Lead and mentor junior engineers, setting technical standards and sharing best practices.
* Work closely with senior management to implement and improve internal processes.
* Collaborate on client solutions including Office 365, Azure, Hyper-V/VMware, firewalls, and more.
* Scope and assist in project rollouts—from onboarding new clients to upgrading legacy systems.
�? What We’re Looking For:
* Proven experience in a 2nd/3rd Line Support role within an MSP or similar environment.
* Proven experience leading and mentoring other engineers.
* Excellent working knowledge of Microsoft stack, virtualization, backups, and security.
* Strong customer-facing communication skills and the ability to lead by example.
* A knack for solving problems under pressure—while keeping things calm for clients and teammates alike.
�? Why Join?
1. Be part ...