MINOR WORKS MANAGER
We're seeking a proactive Minor Works Manager to oversee a busy portfolio of minor works and small projects from start to finish.
You'll coordinate subcontractors, ensure quality delivery, manage risks and keep customers at the heart of every decision — all while maintaining commercial control and operational excellence.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: £43,000 per annum
Location: New Milton, Hampshire ,UK
Start Date : March /April 2026
Please note that this role is subject to pre‑employment screening, including two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
This role is a UK based role and any hybrid/remote work must also be within the UK.
Appello Perks
* 175 hours holiday pa. Plus Bank Holidays
* Private Medical Insurance - Individual Cover
* We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an easily accessible app
* Family and friends' discounts on our services & products
* Pension Scheme, up to 4% Company matched
* Free on-site parking
WHAT WE ARE LOOKING FOR
We're after someone who can thrive in a fast‑moving, technical environment — someone organised, proactive and confident juggling multiple workstreams with ease. If you're great with people, switched‑on technically and love taking ownership, you'll fit right in.
Essential Experience
* Experience coordinating or managing installation works within an electrical, electronic or technical environment.
* Demonstrable experience managing workstreams or small projects including planning, prioritisation and risk awareness.
* Experience working with subcontractors and field‑based delivery teams.
* Exposure to fast‑paced, high‑volume workstreams with competing priorities.
* Basic commercial awareness of costs, variations and programme impact.
Desirable Experience
* Experience in telecare, warden call, fire, access control or related systems.
* Previous minor works, reactive works or variations management experience.
* Ability to commission or support commissioning activities (training can be provided).
Qualifications & Training
Essential:
* Electrical or electronic qualifications (e.g., NVQ Level 3, City & Guilds) or equivalent experience.
* Relevant technical or operational training.
* Health & Safety training.
Desirable:
* Bachelor's degree or working towards.
Skills, Knowledge & Know‑How
Essential:
* Strong organisational and planning skills.
* Practical project management skills including task planning, scheduling and progress tracking.
* Clear written and verbal communication.
* Ability to manage multiple concurrent jobs independently.
* Comfortable working with job data, schedules and completion documentation.
Desirable:
* Lean / continuous improvement exposure.
Personal Attributes
* Proactive and solutions‑focused.
* Self‑motivated with strong personal organisation and ability to manage own priorities.
* Calm under pressure and adaptable to change.
* Customer‑focused with a strong sense of ownership.
* Reliable, professional and detail‑oriented.
THE ROLE
As our Minor Works Manager, you'll be right at the heart of delivering fast‑moving, high‑impact work across SmartTec and installation services. From reactive installs to small upgrades and variations, you'll keep multiple workstreams running smoothly — ensuring every job is delivered safely, efficiently and right‑first‑time.
This role sits just below Contract Manager level, so it's perfect for someone who loves juggling pace, people and problem‑solving, while staying organised and commercially sharp. You'll be the go‑to link between clients, subcontractors and internal teams, making sure communication flows, quality stays high and everyone knows exactly what needs to happen next.
If you're highly organised, great with people and thrive on taking ownership — you'll fit right in.
DAY TO DAY
Minor Works & Installation Delivery
* Oversee a busy mix of minor works, upgrades, variations and small installation projects from start to finish.
* Deliver each job to spec, on time and to top‑tier quality standards.
* Own your programme of works — tracking progress and adjusting plans to stay on target.
* Coordinate labour, materials and access to hit short lead times and shifting priorities.
* Spot risks early and act fast to keep jobs on track.
* Carry out quality checks during and after installation to ensure compliance and craftsmanship.
Subcontractor & Team Coordination
* Manage day‑to‑day activity of subcontractors and on‑site teams.
* Make sure contractors are briefed, competent and compliant before hitting site.
* Act as first point of escalation for access issues, site queries or technical hurdles.
* Provide practical support and guidance, escalating complex issues when needed.
* Drive "right‑first‑time" delivery by setting clear expectations and scopes.
Client & Stakeholder Liaison
* Serve as the main client contact for your allocated workstream.
* Communicate clearly around scope, timelines, access and progress.
* Join progress calls and team meetings as required.
* Work closely with SmartTec, Admin, Sales and Field Ops teams to ensure seamless delivery.
Commercial & Cost Awareness
* Keep a close eye on labour, costs and variations to protect margin.
* Identify and progress additional works or variation opportunities where appropriate.
* Work within agreed commercial and approval limits.
* Escalate any shifts in cost, programme or scope.
* Provide accurate completion data to support invoicing and reporting.
Reporting & Quality Control
* Maintain accurate job records, completion documents and check sheets.
* Track scopes, risks, issues and validation activities.
* Provide regular updates on progress, risks, completions and variations.
* Support performance metrics by contributing quality, rework and delivery data.
Continuous Improvement
* Champion standardised processes and consistent ways of working.
* Identify recurring issues or inefficiencies and suggest solutions.
* Reduce rework through effective planning and proactive problem‑solving.
* Collaborate with SmartTec leadership to improve throughput, consistency and customer experience.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself.
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on