Right Now Group are recruiting for an Air Export Gateway Operator
Right Now Group are recruiting for an Air Export Gateway Operator to join our client, a leading global logistics company based in the Heathrow area. This position offers the opportunity to be part of a professional and fast-paced environment, supporting international freight movements and ensuring a high level of customer service and operational accuracy within the export gateway department.
Key Responsibilities - Air Export Gateway Operator
* Manage daily communication with partners, customers, and internal departments via email and telephone.
* Coordinate with local and overseas operations teams to ensure all shipments are processed on time and to the highest standard.
* Oversee export gateway processes including consolidations, airline allocations, and flight planning.
* Ensure all export documentation complies with commodity, airline, and country-specific requirements.
* Maintain accuracy and quality of all shipment data within company systems.
* Take responsibility for accurate costing, invoicing, and billing of shipments.
* Support the wider operations team in meeting daily KPIs and performance deadlines.
* Resolve operational issues efficiently and professionally, maintaining high service standards at all times.
Skills and Experience Required - Air Export Gateway Operator
* Minimum of 2 years' experience in Air Export operations within a freight forwarding or gateway environment.
* Strong understanding of export procedures, airline requirements, and customs documentation.
* Excellent organisational and multitasking skills, with the ability to work effectively under pressure.
* High attention to detail, accuracy, and numeracy.
* Confident IT user with the ability to learn new systems quickly - knowledge of CargoWise (CW1) is advantageous.
* Strong communication skills, both written and verbal, with a professional and courteous manner.
* Reliable, proactive, and able to work effectively as part of a team.
Benefits - Air Export Gateway Operator
* Enhanced annual leave entitlement from your start date, increasing with length of service.
* Salary sacrifice car scheme for ultra-low emission vehicles.
* Salary sacrifice cycle scheme.
* Access to WeCare App for physical and mental wellbeing support, including GP access for you and your dependents.
* LifeWorks App for cashback and discounts across major brands.
* Life insurance including access to expert probate support.
* Eyecare voucher scheme.
What's on Offer - Air Export Gateway Operator
* Salary: £32,000 - £34,000 + £2,500 shift allowance
* Shift: 4 on 4 off (Days)
* Hours: 07:00 - 19:00
* Additional Information: Excellent company benefits, training, and development opportunities within a global business.