Operations Director @ LCL Awards | Responsible Officer, Qualification Development, Project Management
* Full Time
* Hybrid working arrangements will be discussed with the successful applicant.
* Closes: December 12, 2025
LCL Awards
LCL Awards is looking for a Qualification Manager to develop and maintain our range of qualifications, specifically in the Plumbing and Renewables sector. We are one of the UK’s leading Awarding Organisations (AO), with a rapidly expanding centre portfolio and a raft of qualifications designed to meet the needs of installers across the building services engineering sector.
The ideal candidate will have experience in quality assurance and industry expertise, covering the Plumbing/Renewables Qualifications we offer. Candidates must hold suitable plumbing qualifications along with experience in the renewables and heating sectors. Our ethos is to deliver guidance and support to approved centres, in order to ensure our qualifications are delivered to a high standard, in‑line with regulatory requirements and LCL Awards procedures.
Requirements
* Qualified with a level 3 qualification or equivalent in building services (Plumbing) with relevant industry or sector experience.
* To hold an appropriate qualification in externally monitoring and maintaining the quality of assessment (this qualification can be obtained during the probationary period).
* To have a wide range of building services sector experience in the training, development, assessment and quality assurance of technical employees, including apprentices, trainees, engineers, supervisors and managers.
* To have a detailed understanding of the accreditation, certification, examination and assessment processes relating to LCL Awards MLPs, courses and qualifications.
* To have proficient computer literacy skills including the use of Microsoft software.
* Be personally organised with a flexible attitude that includes productive time and project management skills.
* Have the ability to work on own initiative and to demonstrate a high level of team participation skills.
* Be able to set, manage and meet deadlines.
* Possess strong influencing and interpersonal skills.
* Have the ability to communicate at all levels whilst exercising tact, discretion and diplomacy.
* Have the competence and experience to design, develop and implement examination and assessment strategies to meet the requirements of specific LCL Awards MLPs, courses and qualifications.
* To embrace the principles of accessibility, diversity and equality.
Job Description and Responsibilities
* Proactively monitor and react to the publication of legislative, normative and informative industry standards impacting on LCL Awards qualifications, examinations and assessments.
* Support the Operations Manager, Compliance Manager and Operations Director on technical issues affecting the design and development content of courses and qualifications.
* Continually review the course and qualification examination and assessment documentation to ensure validity, technical accuracy, currency and improvement measures are identified and implemented.
* To represent LCL Awards at industry and sector technical committees and meetings as required.
* Appoint, manage and support the qualification writers, credit rating and qualification levellers and assessment and examination developers.
* Liaise with Technical Specialists on technical issues relating to the design and content development of MLPs, courses and qualifications.
* To ensure the principles of diversity and accessibility are implemented and embedded in all technical development activities.
* Work activity of Qualifications Developer.
* Work activity of Examination and Assessment writer.
* Work activity of External Verifier.
As well as a competitive salary we offer rewarding employee benefits including 24 days paid holiday plus the standard 8 bank holidays, we also offer you an additional paid holiday day for your birthday, a workplace pension scheme, Specsavers premium optical care scheme and cycle to work scheme.
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