DMA Law is looking to appoint a Front of House/Admin Assistant
* Location: Hartlepool
* Core Hours: Monday – Friday, 1pm or 2pm – 5pm (15 to 20 hours per week)
* Overtime: During holiday/absences must be able to cover 9am – 5pm
* Job Type: Part time
* Basis: Permanent
* Salary: Depending on experience
* Start Date: ASAP
More about the role:
The Front of House/Call Advisor will work under the remote supervision of the Operations Manager and their assistant, to provide support at DMA Law, 155 York Road, Hartlepool, TS26 9EQ and ensure the office runs smoothly and efficiently.
Responsibilities will include:
* Providing a front of house service, which will include greeting clients and visitors in person and dealing with their enquiries in a helpful, professional, and efficient manner; providing an exceptional level of customer service
* Answering switchboard and directing to the relevant department/person, ensuring that calls are delivered efficiently during busy periods, holidays/absences
* Taking effective messages for members of staff if they are not available to take the call
* Assisting with the running of the office as required on a day-to-day basis
* Diary and meeting room management
* Processing online and cash payments from clients
* Taking banking to local branch
* Handling and processing petty cash
* General administration duties such as photocopying, scanning/emailing, printing & electronic filing, data entry
* Managing incoming and outgoing mail and delivering outgoing post to local post box and/or post office
* Archiving files
* Fulfilling the role of First Aider and Fire Marshal as part of a small team (full training will be provided on completion of a successful 3-month probation period).
* Undertaking any other additional duties appropriate to the role as required to support the business.
Essential skills:
The successful applicant must be:
* a self-motivated individual with good communication skills
* a good team player who is also able to work alone
* able to listen effectively
* able to provide excellent service over the telephone and in person
* well presented with a warm and welcoming manner
* well organised
* able to multitask
Job Type: Full-time
Pay: £9,523.80-£12,698.40 per year
Work Location: In person