Service Desk Analyst
Remote/Liverpool (on site once a week)
£150 per day (Inside IR35)
6 months +
A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.
Responsibilities-
First-line support via phone and email
Incident management using ServiceNow
Troubleshooting and resolving technical issues
Managing ticket queues and escalations
Collaborating with internal teams
Supporting software like O365, Windows 10/11, SharePoint, and more
Experience required-
Strong customer service skills
Experience in 1st Line IT support
Excellent communication and problem-solving abilities
Familiarity with ServiceNow and ITIL practices
Knowledge of O365, Windows, SharePoint