Student Support Officer Full Time & Part Time Opportunities Employer: People 1st (DFPF Ltd) Location: Belfast (South & West Belfast offices; occasional travel across NI) Salary: £28,000 per annum Benefits: Pension 3%, Employee Assistance Programme (EAP), Beneficiary of Employee-Owned Trust (EOT) Hours: Full Time: Monday Thursday 9:00 AM 5:00 PM; Friday 9:00 AM 1:30 PM (34.5 hours) Part Time: 21 hours Closing Date: 12:00pm, Friday 23rd May 2025 Interview Date: Week beginning 26th May 2025 Application Method: Send Covering Letter and CV About People 1st Established in Belfast in 1992, People 1st is a leading provider of quality training and educational programs. We operate across 15 offices in Northern Ireland and the Republic of Ireland, helping individuals achieve their training and employment goals. Over the past three decades, we have supported more than 75,000 people in gaining qualifications and progressing into employment or upskilling. Mission Statement Together, let's realise your ambition. Our Values (CULTURE) Commitment Understanding Loyalty Teamwork Uniqueness Respect Excellence Employee Ownership Trust (EOT) In June 2024, People 1st transitioned to an Employee Ownership Trust (EOT), placing employees at the heart of the business and fostering a culture of collaboration and shared success. Key Benefits of EOT: Tax-free bonuses up to £3,600 annually Job security and stability Shared ownership culture without direct shareholding Career development and professional growth Higher morale and productivity Job Purpose To manage a caseload of trainees participating on the Skills for Life and Work Programme. Responsible for recruitment, planning, supporting, and executing interventions to help trainees achieve their training plan objectives and progress into employment, further education, or apprenticeships. Key Responsibilities Market and promote the programme to trainees, schools, employers, and other stakeholders. Manage the trainee journey, including recruitment, induction, assessment, achievement, and progression. Identify trainees needs through training needs analysis; provide advice, guidance, and signposting to third-party services as needed. Coordinate training, resources, and support to enable trainee success. Manage a caseload of trainees, reviewing progress to meet personal and team targets. Develop and manage relationships with third-party providers, complementary services, employers, schools, and other stakeholders. Attend employer meetings to source vacancies, work placements, and provide in-employment support. Advise, guide, and match trainees to employment opportunities. Liaise with trainees and employers to identify and address in-placement/employment support needs. Record all trainee interactions on MIS systems, ensuring full compliance. Collect and record necessary information for financial and performance claims. Meet or exceed set targets, KPIs, and success indicators. Support evaluation processes to gather feedback from trainees and employers; identify success stories for promotional use. Adhere to company policies including Equal Opportunities, Quality, Health & Safety, Information Security, and IT. Note: Duties listed are neither exclusive nor exhaustive; post holder may be required to carry out other appropriate duties as required by management, within the scope and competency of the role. Person Specification Essential Experience working with young people with multiple barriers to employment Grade A-C English and Maths (or equivalent) Current Driving Licence and access to a car Desirable Qualification or demonstrable experience in any of the following: Youth work setting / youth work qualification Employability setting Education or training setting Good knowledge of the local labour market 3rd Level Qualification Familiarity with government programmes Experience in personnel or training Experience using a management information system Key Skills & Attributes: Excellent communication skills Empathy and understanding towards others needs High commitment and strong interpersonal skills Ability to develop and promote ideas effectively Willingness to work across multiple office sites Terms & Conditions Annual Leave: 21 days per year (plus customary holidays). Additional leave accrued after two years of service (up to 5 extra days after five years). Pension: Automatic enrolment in The Peoples Pension after a three-month deferment period. Probationary Period: Up to 26 weeks. Customary Holidays: Includes New Years Day, St. Patricks Day, Easter Monday, Christmas Day, among others. Remuneration: Paid monthly via BACS on the last Friday of each month. Why Join Us? Dynamic, collaborative work environment Professional development and accredited training opportunities Tax-free financial rewards through EOT Contribute to sustainable growth across Northern Ireland and Donegal