At Gi Group, we are looking for a versatile and reliable candidate with previous customer service skills and a willing attitude to work as a customer service operator at one of our busy sites.
Transport is essential due to the location, and because the Humber Bridge operates 24/7, the role requires shift work and flexibility.
The role involves:
1. Providing prompt, courteous, and efficient service to all customers by correctly classifying vehicles and collecting tolls.
2. Ensuring adherence to all cash handling standard operating procedures.
3. Resolving issues and responding to customer queries, with assistance from a Supervisor where necessary.
4. Acting as an ambassador of the Bridge at all times and providing outstanding customer service.
5. Ensuring the safety and security of all staff, customers, and the general public on the toll plaza.
Essential skills the candidate must have include:
* Proven experience in a customer-facing role.
* Proven cash handling experience.
* Knowledge of the Humber bridge bye-laws.
Shift patterns include:
* 6AM - 6PM
* 6PM - 6AM
* 6AM - 2PM
* 2PM - 10PM
* 10PM - 6AM
* 9AM - 3PM
* 8AM - 4PM
Shifts may vary every week, so flexibility is required.
For more information, please call us at 01472 268500 or email your CV to Kate.
If you require support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited proudly supports initiatives such as Menopause in Business, Neurodiversity in Business, Disability Inclusion, the Armed Forces Covenant, and Racial Equality.
Our group includes Gi Recruitment Limited, Draefern Limited, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited, and Kelly Services (UK) Ltd. Gi Group Ireland Limited acts as an Employment Agency for this role.
We are committed to protecting your privacy. If you apply, your information will be processed in accordance with the Gi Group Privacy Statement, available on our website.
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