Brand Info:
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 locations, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.
PURPOSE OF THE ROLE
As a drainage engineer, you’ll be responsible for diagnosing and resolving drainage issues for residential and commercial clients. You’ll work with the latest equipment and technology to deliver high-quality service and ensure customer satisfaction.
KEY RESPONSIBILITIES
* Emergency call-outs and planned maintenance for drainage investigations and repairs
* Investigate, diagnose and resolve issues using CCTV surveys, high-pressure water jetting, rods etc.
* Carry out drain clearance, descaling, root cutting, patch lining and minor excavations
* Liaise directly with customers to explain issues and solutions
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
* Previous drainage experience
* Full UK Driving Licence
* Customer-Facing Experience
* Drainage tanker experience (desirable)
SKILLS / KNOWLEDGE:
* Excellent customer service and communication
* Comfortable using mobile apps and technology on-site
* Problem-solving attitude with attention to detail
* Plumbing knowledge (desirable)
WHAT WE OFFER:
* Competitive OTE - overtime opportunities and performance bonuses
* Company Vehicle and Fuel Card
* Full Uniform and PPE provided incl tools and equipment
* Training and development opportunities