Spa Assistant Front Office Manager (Maternity Cover)
Location: Hoar Cross Hall, Staffordshire
Contract: Full-Time, Fixed-Term Contract (9–12 months)
About Us
At Barons Eden, we pride ourselves on creating exceptional
wellness experiences across our award-winning spa and hotel destinations. From
luxury treatments to impeccable service, our goal is to make every guest feel
truly cared for. Our people are the heart of what we do professional,
passionate, and dedicated to delivering excellence every day.
The Role
We’re looking for an experienced and motivated Spa Assistant
Front Office Manager to join our front-of-house team on a maternity cover
contract for approximately 9–12 months. In this pivotal role, you’ll support
the Spa Front Office Manager in overseeing the daily running of the spa
reception and reservations areas, ensuring every guest enjoys a seamless and
memorable experience. You’ll also assist in the hotel’s main reception as and
when required, maintaining the same high level of professionalism and guest
care across all front-of-house operations.
Key Responsibilities
* Lead,
motivate, and support the spa reception and reservations teams.
* Oversee
daily operations to ensure a smooth and efficient guest journey.
* Handle
guest enquiries, bookings, and payments with professionalism and care.
* Collaborate
with other departments to deliver a seamless guest experience.
* Assist
in the hotel’s main reception as required, supporting guest check-in and
check-out.
* Support
staff scheduling, training, and performance development.
* Maintain
high standards of presentation, service, and compliance at all times.
About You
* Previous
experience in a supervisory or assistant management role within a spa,
hotel, or luxury leisure environment.
* Strong
leadership and communication skills with a passion for exceptional
service.
* Organised,
calm under pressure, and detail-oriented.
* Confident
using booking and CRM systems (e.g., Premier Spa, Book4Time, or similar).
* Professional,
approachable, and driven to exceed guest expectations.
Shift Patterns
* 40
hours per week
* 5
days out of 7 per week
Note: Full flexibility is key as you
will be expected to work as and when necessary to meet the needs of the team
and the business including weekends and bank holidays
Why Join Us
* Work
in a stunning, historic estate with a commitment to excellence in
hospitality.
* Competitive
Rate of Pay.
* Complimentary
use of the leisure and spa facilities.
* Free
lunch from our staff canteen.
* Complimentary
Spa Day at Eden Hall on work anniversaries.
* Employee
Benefits Program.
* Free
Parking.
* Refer
a friend scheme.
* Discount
on overnight stays and spa days.
* 30%
discount on food and drink.
* Excellent
Induction and training programme.
* Opportunities
for professional development and career advancement.
Join the Barons Eden Family
If you’re passionate about hospitality and thrive in a
people-focused environment, we’d love to hear from you.
Apply today and be part of a team where your talent and care make a real
difference — even for a short but meaningful time.
People say you can’t choose your family, well we choose you
to be part of ours.