Job Summary
The Trust is seeking to recruit Team Administrator/s to join the West Dorset / Purbeck and East Dorset Steps 2 Wellbeing teams.
The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High-Intensity CBT, Psycho‑educational groups, and Counselling.
This is a part‑time vacancy consisting of a three‑day role for our West Dorset team and a two‑day role for our Purbeck and East Dorset team. The successful applicant for the Purbeck and East Dorset team must be able to work on a Tuesday, which includes a late shift on a rota basis. We would consider two part‑time candidates or one full‑time candidate with a split location over the two bases. The administrator/s will be responsible for ensuring a confidential, efficient and comprehensive administrative service is provided to Steps to Wellbeing patients and staff. The successful applicant/s will need to be able to work one evening shift per week.
Responsibilities
* Provide confidential and efficient administrative support to Steps to Wellbeing patients and staff.
* Handle a high volume of incoming calls to the contact centre, including distressed clients.
* Deliver a high level of customer care and accurate data entry into the database.
* Work one evening shift per week and, for the Purbeck and East Dorset team, work a Tuesday late shift on a rota basis.
* Travel to other locations if required.
Qualifications and Skills
* Good customer care communication skills and an excellent telephone manner.
* Attention to detail and ability to cope with complex tasks using a database that requires input and questioning of client information.
* Previous experience working in a busy office environment.
* Ability to work accurately under pressure while remaining calm and courteous.
* Excellent teamwork and self‑motivation.
* Enthusiastic, self‑motivated and hard‑working.
Employment Conditions
Employment requires a Standard Disclosure and Barring Service (DBS) check; the Trust will cover the cost. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.
The position is part‑time: three days for the West Dorset team and two days for the Purbeck and East Dorset team, with the option of two part‑time candidates or one full‑time candidate split between bases.
About the Trust
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We’re a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2021. It’s also why 95% of patients across our services say they have a good or very good experience with our services and 89% of staff feel they can really make a difference.
Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000‑strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We believe in equal opportunities, celebrate diversity, and are an inclusive workplace where everyone is welcome and encouraged to be the best version of themselves.
Equal Opportunities
We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Application Process
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net.
Application Deadline
This advert closes on Tuesday 31 Mar 2026.
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