Administration / Reception Manager
Earls Court Medical Centre is seeking an experienced, organised and proactive Administration / Reception Manager to lead our front‑of‑house and administrative services.
This key leadership role ensures the smooth operation of reception and administration, delivering an excellent patient experience and supporting the wider clinical and management team.
What We Offer
* Competitive salary dependent on experience
* Supportive and friendly workplace environment
* Opportunities for ongoing training and professional development
* Key leadership role within a respected and forward‑thinking GP practice
Main Duties
* Lead, supervise and support the reception and administrative teams
* Oversee daily reception and admin operations to ensure high‑quality patient services
* Manage rotas, ensuring adequate staffing cover for leave and absences
* Support recruitment, induction, training and mandatory training compliance
* Review and update reception/admin policies, processes and SOPs
* Ensure accurate patient data processes, including registrations, summaries and workflow management
* Act as the main point of contact for external agencies (police, DVLA, solicitors)
* Support coordination of home visits and ensure appointment books reflect staff leave
* Provide initial guidance to patients wishing to raise concerns or complaints
* Manage incoming deliveries and ensure cold chain compliance
* Act as Fire Marshal, maintain evacuation lists and visitor logs
* Prepare agendas, take minutes and support meetings including the PPG
* Assist with QOF, FFT promotion and minor audit tasks
* Support website and social media updates (if required)
* Promote a culture of continuous improvement and patient‑centred service delivery
About the Practice
Located in Central/West London, Earls Court Medical Centre serves approximately 6,800 patients. Our multidisciplinary team includes experienced GPs, clinical pharmacists, an independent prescriber, practice nurses, a health care assistant and social prescribers, supported by a skilled administrative and care navigation team.
Person Specification
Essential Experience:
* Supervisory or management experience in reception or administration
* Experience leading a team in a customer‑facing environment
* Experience working in a GP practice or healthcare setting
* Experience managing rotas, performance and daily operations
* Experience handling patient or public queries, including sensitive situations
Desirable Experience:
* Experience using SystmOne
* Experience in NHS primary care
* Experience monitoring workflows and improving systems
Essential Qualifications:
* Educated to GCSE/A‑Level standard or equivalent
* Good standard of literacy and numeracy
Desirable Qualifications:
* Administration, customer service or management qualification
* AMSPAR or equivalent medical administration training
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check to ensure there are no previous criminal convictions.
Employment Details
* Salary: £15 an hour
* Contract: Permanent
* Working pattern: Full‑time
* Reference number: A3510-25-0011
* Job location: 248 Earls Court Road, London, SW5 9AD
Benefits
We value teamwork, professionalism and continuous improvement, and we are committed to supporting staff development and wellbeing.
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