Job Description This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2/3 days a week. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as a NOC Operations Engineer 12m FTC As a NOC Operations Engineer, you’ll install, maintain, monitor, and troubleshoot customer and core network services, including routers, circuits, firewalls, and servers. From our Network Operations Centre, you’ll oversee critical infrastructure, swiftly addressing issues to ensure high service availability. You’ll also support managed services for business customers, resolving escalated issues efficiently. You’ll receive a salary of up to £48,000, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Installing, maintaining, and troubleshooting network infrastructure, including routers, circuits, firewalls, and servers Proactively monitoring network performance using advanced monitoring tools, identifying faults, and taking action to resolve them Responding to alerts from core links and addressing network issues promptly to maintain uptime Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution Supporting managed services for business customers, ensuring seamless connectivity and reliability Coordinating with field engineers for hands-on troubleshooting when required What you’ll bring to the role You’ll be a proactive and technically skilled network engineer with hands-on experience in monitoring and maintaining high-performance network environments. You’ll also have: Experience with Cisco IOS and IP routing protocols (e.g., BGP, ISIS) Proven background in 1st/2nd Line Network Support and Data Centre environments Strong understanding of BGP (Border Gateway Protocol) and its role in network routing The ability to monitor, identify, and resolve network issues swiftly and effectively Excellent communication skills to handle escalations and collaborate with internal teams Diversity, Inclusion & Belonging We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way. What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.