Network Support Engineers (multiple roles, L1 and L2) – Managed Services
WAN/LAN, Next Gen Firewalls & Wi-Fi
Hybrid – Manchester | Remote supported (minimum 3 days/week in HQ as required)
Salary £30-35k (overtime available)
We’re partnered with a fast-growing, technology-led managed service provider operating at the cutting edge of full-fibre network infrastructure. With a rapidly expanding national footprint across owned dark fibre, fixed wireless, and next-generation network architecture, this organisation is building an all-star network team to support its continued growth.
Known for its customer-first approach, strong engineering culture, and commitment to innovation, the business is investing heavily in automation, software-defined networking, and NFV to deliver exceptional end-to-end network solutions.
This is an excellent opportunity for an experienced L1 and L2 Network Support Engineer to play a key role in a high-performance, customer-centric environment.
The Role
As a Level 2 Network Support Engineer, you’ll be responsible for resolving complex network issues, supporting enterprise customers, and maintaining the health and availability of a diverse managed service estate. You’ll work closely with internal teams, suppliers, and customers, acting as a technical escalation point while also mentoring junior engineers.
This is a hands-on role suited to someone who thrives in fast-paced MSP environments and enjoys owning problems end-to-end.
Key Responsibilities
* Handle inbound customer and partner incidents, faults, and service requests within defined SLAs
* Provide 2nd line support for customer LAN, WLAN, firewall, and routing environments
* Troubleshoot WLAN issues including AP configuration, RF optimisation, and client connectivity
* Diagnose LAN switching and routing problems, including performance and stability issues
* Manage and troubleshoot firewalls, including rule configuration, VPNs (IPSec/SSL), and IPS
* Maintain customer firewall policies and security configurations (Fortinet preferred)
* Perform regular customer estate health checks and security audits
* Produce Reason for Outage (RFO) reports, liaising with internal teams and suppliers
* Organise access to managed infrastructure in data centres and local exchanges
* Notify customers of planned maintenance and service-impacting changes
* Accurately document incidents, fixes, and in-life changes within ticketing systems and KBs
* Participate in a 24/7 on-call rota
* Provide technical guidance and mentorship to junior engineers
What We’re Looking For
Essential:
* 2–3+ years’ experience in a network support role, ideally within an MSP environment
* Strong fundamentals across TCP/IP, DNS, DHCP, VLANs, routing, and switching
* Hands-on experience supporting WLAN solutions
* Firewall administration and troubleshooting experience (Fortinet or Palo Alto highly desirable)
* Experience using network monitoring and diagnostic tools
* Strong customer service mindset with excellent communication skills
* Ability to interpret network diagrams and technical documentation
* Calm, analytical problem solver who thrives in fast-paced environments
Desirable:
* Comptia, Network +, CCNA, FCA, JNCIA-MistAI, CWNA, or equivalent certifications
* Degree in networking, computer science, engineering, or related field
* Experience with Juniper, Fortinet, Ruckus, and Cisco technologies
* Understanding of WAN technologies including DIA, Ethernet WAN, VPNs, SD-WAN, MPLS, and Broadband
Why You’ll Love It
* Opportunity to work on cutting-edge full-fibre and next-generation network infrastructure
* Strong investment in tooling, automation, and modern network architecture
* Collaborative, engineering-led culture with real career progression
* Hybrid working with flexibility and remote support
* Exposure to large-scale, high-availability customer environments
* Be part of a rapidly growing network team with ambitious plans