Customer Service Agent Cardiff City Centre £24,000- £28,000 Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our clients dynamic team. In this role, you will be the first point of contact for their customers providing exceptional service and support in the insurance sector. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience and fostering long-term relationships. Responsibilities * Respond promptly to customer inquiries via phone ensuring interactions are handled professionally. * Analyse customer issues and provide appropriate solutions or escalate as necessary. * Maintain accurate records of customer interactions, ensuring all information is up-to-date and accessible. * Collaborate with team members to improve service delivery processes and enhance customer satisfaction. * Stay informed about product offerings and industry trends to provide knowledgeable assistance to customers. * Participate in training sessions to develop skills and knowledge relevant to the financial services industry. Requirements * Proven experience in a customer service role, preferably within the insurance or financial services sector. * Strong communication skills with the ability to convey information clearly and concisely. * Ability to work well under pressure while maintaining a positive attitud...