The purpose of this role is to support the service delivery of client accounts across the People Solutions practice.
Responsible for the development of client relationships, managing benefit reviews/placements and ensuring services are coordinated and delivered effectively.
Key Tasks & Duties
* Understand clients benefit requirements and provide advice on insurers services, coverage and pricing
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Deliver day to day servicing to support retention and development of the business
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Prepare risk specifications, manage scheme accounting, run census data audits and ad-hoc consulting projects
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Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal
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Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve
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Support the broader development of insurer relationships
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Ensure compliance requirements and internal controls are fully met
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Oversee delivery of claims and underwriting activity
Co-ordinate the use of other Lockton specialist teams where required
Skills & Knowledge
* Proven experience in UK SME benefit broking/consulting environment
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Principal focus on healthcare and group risk insurances (ideally both)
* * Exceptional client relationship skills
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Ability to manage time effectively focusing on priorities, targets and deadlines
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Good critical thinker and able to distil complex issues down into clear, actionable recommendations
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Demonstrate a desire to learn, a proactive approach and ability to research information