Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for an Administrator within the Adult Autism Service, based in Barking & Dagenham. We are seeking a highly motivated and flexible Administrator to join the team.
The Adult Autism Service is a small and friendly team providing diagnostic adult autism assessments to clients across the four North East London boroughs of Barking & Dagenham, Havering, Redbridge, and Waltham Forest.
You will work closely with the Band 4 Senior Administrator to provide comprehensive and confidential administrative support to the team to ensure the smooth running of the service.
The postholder will be expected to work on a hybrid basis, with a mix of office based and home working.
We welcome informal enquiries prior to submitting your application. If you would like to discuss this role, please contact Keeley Olive (Service Delivery Manager) via
Main duties of the job
The postholder will possess excellent administrative skills and maintain good working relationships with colleagues, other services/departments within the Trust, and external partners.
The postholder will demonstrate effective communication and the ability to prioritise workload, ensuring that work is completed in a timely manner.
Main duties include:
1. Managing the administration for the Post-Diagnostic pathway and supporting with the administration for the Pre-Diagnostic pathway and the Diagnostic Assessment pathway.
2. Processing referrals received into the service.
3. Booking appointments for face to face or online adult autism assessments.
4. Answering calls and managing the service inbox, responding to all enquiries promptly and professionally.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
We are kind.
We are respectful.
We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15%of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941 - per annum, pro rata for part time).
Use of AI
Please see attached document regarding acceptable use of AI
during the recruitment process.
Detailed job description and main responsibilities
5. Act as the first point of contact for clients.
6. Deliver a client focused administrative service by displaying a calm, friendly and helpful approach at all times.
7. Communicate effectively with a range of people via telephone, email, or face to face in a professional and courteous manner whilst recognising and overcoming barriers to communication.
8. Update patient records on RiO, entering client related information and care events.
9. Establish and maintain electronic and manual filing systems.
10. Prepare agendas, update actions, and take notes at team meetings.
11. Promptly respond to enquiries by telephone or email and take clear messages, passing them promptly to the appropriate member of the team using own judgement on urgency.
12. Handle complex calls and emails sensitively and appropriately, ensuring any complaints, problems or issues are escalated to the line manager or a senior staff member where necessary.
13. Prioritise own workload on a day-to-day basis to ensure that deadlines are met.
14. Manage incoming and outgoing post.
15. Book rooms for clinics and meetings as required.
16. Provide admin cover when needed, which may require occasional working at other sites.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
Person specification
Qualifications
Essential criteria
17. NVQ level 2 or equivalent standard of literacy and numeracy
Experience
Essential criteria
18. Working in a busy office environment
19. Experience of storing and maintaining records
Desirable criteria
20. Experience of working in a healthcare setting
Knowledge
Essential criteria
21. Good knowledge of Microsoft (Outlook, Word, Excel, PowerPoint)
22. Understanding of data protection and confidentiality
Desirable criteria
23. Knowledge and understanding of autism
Skills
Essential criteria
24. Understand the needs of clients and deal tactfully and sensitively with concerns
25. Ability to use own initiative and prioritise workload
26. Experience of using RiO to process referrals
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
27. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
28. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
29. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
30. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.