PURPOSE
OF JOB:
As a general manager of a pub, your role is to oversee the
day-to-day operations of the establishment and ensure its smooth functioning.
RESPONSIBILITIES:
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Staff Management: Hiring, training, disciplinaries,
scheduling, and supervising the pub's staff members, including bartenders,
servers, kitchen staff, and security personnel. You will need to ensure proper
staffing levels, delegate tasks, and provide guidance to the team.
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Customer Service: Maintaining a high level of
customer service and ensuring that patrons have a positive experience. This
involves resolving customer complaints or issues, addressing any concerns, and
ensuring that the pub provides a welcoming and friendly environment.
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Operations Management: Overseeing the overall
operations of the pub, which includes managing inventory, ordering supplies,
and coordinating with vendors. You will need to monitor and control costs,
ensure compliance with health and safety regulations, and maintain cleanliness
and maintenance standards.
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Financial Management: Managing the pub's
finances, including budgeting, tracking expenses, and maximizing revenue. This
may involve analysing sales data, implementing pricing strategies, and
identifying opportunities to increase profitability.
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Menu Planning and Inventory Control:
Collaborating with the kitchen team to develop menus and specials, ensuring
that they align with customer preferences and seasonal availability. You will
also need to monitor inventory levels, control food and beverage costs, and
minimize wastage.
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Marketing and Promotions: Collaborating with the
marketing team in developing and implementing marketing strategies to attract
customers and increase the pub's visibility. This may involve organizing
special events, live entertainment, or themed nights, as well as utilizing
social media and other advertising channels.
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Compliance and Licensing: Ensuring compliance
with all relevant legal and licensing requirements, such as obtaining and
renewing permits, adhering to alcohol licensing laws, and maintaining necessary
certifications.
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Business Development: Identifying opportunities
for business growth, such as expanding the pub's offerings, attracting new
customer segments, or establishing partnerships with local businesses. You may
also be responsible for analysing market trends and competitors to stay ahead
in the industry.
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Financial Reporting: Generating regular reports
on the pub's financial performance, including sales figures, expenses, and
profitability. You will need to present these reports to the pub owner or
management and provide insights and recommendations based on the data.
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Staff Training and Development: Implementing
training programs to enhance the skills and knowledge of the pub's staff
members. This includes training on customer service, product knowledge, and
responsible alcohol service.
Overall, as a general manager of a pub, your main objective
is to ensure the pub operates efficiently, delivers excellent customer
experiences, and achieves financial success.