Job Overview
As a Quality Lead within Adult Community Services (ACS) you will have a key role in delivering our Quality Strategy and embedding a culture of continuous improvement. Working closely with senior managers, clinicians and operational leads you will ensure quality, patient safety and experience remain central to everything we do.
In this influential Band 7 role you will lead a portfolio of quality and patient safety work across ACS, champion quality improvement methodology, and support clinicians to complete meaningful audits that drive real change. You will work with people who use our services to understand what matters most and ensure their voices shape service design. You will also identify, spread and sustain effective quality initiatives, present at clinical and governance forums, and provide expert insight and assurance.
We may provide a home office base for the role, but we support flexible working arrangements. You will contribute to Trust‑wide and ACS priorities, including CQUINs, quality objectives and the Patient Safety Agenda. This is a rewarding opportunity for someone with strong communication and analytical skills who can inspire, influence and mentor others, while helping deliver safe, high‑quality, person‑centred care across Cornwall.
Responsibilities
* Lead a portfolio of quality and patient‑safety work across Adult Community Services, ensuring high standards of care and continuous improvement.
* Promote and embed Quality Improvement (QI) methodology, supporting teams to deliver audits, implement actions and sustain positive change.
* Review patient safety incidents, identify learning and support services to adapt and improve practice.
* Work closely with clinicians, senior leaders and people who use services to ensure quality initiatives reflect what matters most to our communities.
* Present findings and updates at clinical and governance meetings, providing expert insight and assurance.
* Develop and deliver QI training, coaching and mentoring staff to build improvement capability across the service.
* Support strategic priorities including CQUINs, quality objectives and delivery of the Trust's Quality Strategy.
Skills & Qualifications
* Strong communication and analytical skills
* Ability to inspire, influence and mentor others
* Experience in quality improvement methodology and patient safety initiatives (required for Band 7)
Eligibility
Only current employees of the following NHS organisations can apply:
* Cornwall Foundation Trust
* Royal Cornwall Hospitals NHS Trust
* Cornwall and Isles of Scilly Integrated Care Board
Benefits
* Suite of health and wellbeing initiatives to support our colleagues' physical and mental health
* Free access to individual HARP portfolios to support revalidation for nursing staff
* Free DBS checks where required
* Discounts available from retailers, UK hotels and main attractions
* NHS Pension Scheme
* Salary sacrifice car scheme
* Cycle to work scheme
* The Trust reimburses all application costs for staff eligible to apply for EU settlement status
About the Organisation
We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health, and we also provide specialist support to people with dementia or a learning disability.
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