Position: Business Manager
Location: Powell's Funeral Directors, Hertford, Ware and Hoddesdon
Job Type: 38.33 Hours per week
Salary: £38,000 - £40,000 per annum (dependent on experience) + £4,500 car allowance
Are you a commercially minded and people‑focused leader looking to make a real difference? We’re looking for a dynamic and driven Business Manager to oversee the operations and performance of our funeral branches within the Powell's Funeral Director brand.
Why This Role Matters
At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Leader, you’ll ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.
The Role
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You’ll take ownership of operations, people, client satisfaction, and local marketing initiatives — helping your brand succeed as a trusted presence in the community.
Key Responsibilities
* Lead and manage day‑to‑day operations across multiple branches
* Drive revenue growth through effective service offerings and client engagement
* Deliver excellent service and respectful care for clients and the deceased
* Uphold all industry, regulatory, and company standards
* Develop and execute marketing plans to grow brand presence locally
* Foster relationships within the local community through outreach and events
* Manage financial performance and cost control to ensure long‑term sustainability
* Recruit, train, coach, and support your team to deliver consistently high performance
* Ensure compliance with FCA standards for all funeral planning activity
Qualifications
We’re looking for someone who:
* Has proven experience in leading high‑performing teams
* Brings strong commercial, financial, and operational acumen
* Is empathetic, service‑oriented, and committed to excellent client outcomes
* Has knowledge of marketing principles, including digital and community engagement
* Enjoys analysing data and making insight‑driven decisions
* Is confident working independently and thrives on delivering results
* Has excellent communication, planning, and problem‑solving skills
* Is digitally savvy and comfortable using Microsoft Office and scheduling tools
Desirable Experience
* Background in multi‑site or regional management
* Understanding of funeral or service‑based industries
* Competence with financial and performance reporting tools
Benefits
* A meaningful leadership role with real community impact
* Full training and support from regional and central teams
* 25 days annual leave + bank holidays
* Company pension, life assurance, and employee assistance programme
* BUPA private healthcare (Self)
* Car allowance (if applicable)
* Annual company bonus
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
We’re regulated by the FCA, so some roles may be subject to background checks.
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