The Business Services Lead leads the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. With direct line management responsibility, oversight of contractor performance, and ownership of business-critical systems, the role plays a strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas. The role interfaces with senior stakeholders, manages complex data landscapes and supplier contracts, and leads operational enhancements.
Key Responsibilities:
1. Line management of a contractor team delivering administrative services; responsible for performance management, development and team leadership.
2. Lead the end-to-end onboarding and induction process for Training Administrators across all NSA-aligned business areas.
3. Act as strategic system owner for the LMS and associated learning technologies; provide governance, training, and business reporting.
4. Own and oversee the quality of training data and compliance metrics, including LC12 assurance and governance reporting.
5. Manage the Inspiro contract, acting as supplier performance lead; ensure consistent delivery against SLAs and report/escalate service risks.
6. Represent NSA in cross-functional meetings ( CommOps, Commercial, PMO); advocate for service enhancement and operational efficiency.
7. Develop and continuously improve process documentation, workflows and reporting structures to drive operational excellence.
8. Coordinate external training activities and ensure commercial and delivery alignment with business needs.
9. Lead planning and service assurance for K23 training facility bookings and support infrastructure.
10. Contribute to the design and delivery of the wider Competency Management Framework and its operational deployment.
11. To act as a deputy to the Business Services Group Head, supporting the team and representing BusServ at relevant meetings
12. To oversee and deliver the NSA’s requirements for Org Capability Compliance and Nuclear Baseline
Knowledge, Skills, Qualifications & Experience
13. Demonstrable leadership of administration and support service teams within complex projects.
14. Excellent stakeholder engagement and negotiation skills, particularly with third-party suppliers.
15. Expertise in LMS systems, data assurance, and digital transformation.
16. Ability to lead change initiatives and manage through ambiguity.
17. Strong understanding of competency-based management within regulated environments.
18. Significant experience in service operations within a regulated environment ( nuclear, defence).
19. Proven ability to manage third-party contracts and performance against KPIs.
20. Skilled in interpreting and applying regulatory compliance ( LC12).
21. Track record of driving continuous improvement and innovation within administrative functions.
22. Previous contribution to strategic planning and capability development programmes.
Our Culture
Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees.
We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centered on inclusion and diversity.
We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.