Call Centre Advisor
N17 - North London - Onsite
£25,000 - £30,000
Office Hours Mon to Friday
If you're energised by fashion, obsessed with great customer experiences, and excited by the fast pace of digital retail, this role will feel like home.
We are recruiting a Call Centre Advisor for a growing online fashion brand with a community-first mindset, and we're looking for someone who's ready to make an impact.
About the Call Centre Advisor Role
You'll play a key part in shaping how our customers experience the brand every day.
Key Responsibilities of this Call Centre Advisor
Provide outstanding customer service across email, live chat, and all social media channels
Manage and grow our Trustpilot presence, encouraging genuine reviews and responding with honesty and clarity
Communicate with customers in a way that reflects our community-first values
Maintain and update our online product catalogue
Create and optimise product listings, supporting promotions and website updatesWhat You'll Bring for this Call Centre Advisor role
Experience in e-commerce or retail (fashion experience is a bonus)
Strong organisational skills and a sharp eye for detail
Ability to juggle tasks confidently and solve problems independently
Excellent written and verbal communication
A genuine passion for fashion and awareness of current trends
A customer-first mindset with a focus on trust, transparency, and communityWhat You'll Get as a Call Centre Advisor
The chance to grow with a thriving, fast-moving fashion brand
A supportive, collaborative team that values openness and creativity
Staff discount on our collections
Ongoing training and development to help you level up
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database