PCE is committed to delivering exceptional digital solutions and support to enhance operational efficiency. Our mission is to foster a culture of innovation and collaboration, ensuring that our teams are equipped with the tools and knowledge they need to succeed.
The Platform Implementation & Support Coordinator is a key role within PCE’s Digital Team, managing the day to day operation of PCE’s digital platforms and supporting end user adoption of PCE’s digital tools. Key tasks include the setup and configuration of new projects, managing user access, resolving platform issues, and maintaining data quality.
A core responsibility of the role is delivering hands-on training and personalised support during mobilisation phases on new digital forms, supported by clear, user-friendly training documentation tailored to a variety of learning styles.
The role also involves working with JSON structures and supporting basic API configurations to streamline workflows and improve platform performance. This is a practical, people-facing role requiring empathy, digital confidence, and strong organisational skills to ensure successful outcomes for site and office teams.
Platform Set-up & Project Configuration
Set up and configure new projects across platforms in line with WGLL and Digital Project Timeline processes
Ensure project templates, permissions, and data uploads meet operational requirements
Create and maintain JSON structures to support custom workflows and configurations
Assist with basic API setup and testing, including payload formatting and endpoint configuration
Platform Maintenance & Data Management
Carry out ongoing updates and data entry tasks across platforms
Work with the Ynomia Project Manager to ensure that data reflected on both the Ynomia and Novade platforms are continuously aligned
Manage platform user accounts and permissions
Liaise with project leads to ensure correct access across all roles
Platform Support & Troubleshooting
Provide first-line support for platform-related issues, including resolving workflow errors
Track recurring problems and work with the Digital Development Manager on systemic improvements
Training & Inductions
Lead digital platform inductions for new starters
Develop and deliver structured on-site training plans, including multi-day, hands-on support for users during project mobilisation phases
Training Documentation
Create and maintain clear, concise training materials, user guides, and checklists that support different learning styles
Support wider training initiatives in partnership with the Digital Team
Promote consistent digital practices and data standards across teams
Stay up to date with PCE’s processes that interloop with digital to ensure the two stay aligned
Conduct regular data quality checks and audits and follow up with a suitable action plan to drive betterment, working with the wider business to ensure improvements are achieved
Be prepared to support other team members in the delivery of their priorities, as and when required
Degree, HNC/HND, or equivalent experience in Construction Management, IT, Digital Engineering or related field
Patient and supportive in training environments – comfortable delivering 1-to-1 coaching
Organised and adaptable – manages multiple onboarding and support activities efficiently
Strong command of written language, skilled in producing clear concise training content
High level of experience in the management of digital platforms
Able to create visually clear and accessible training materials
Familiar with Microsoft 365 (especially Teams, Word, PowerPoint, and Excel)
Basic understanding of JavaScript and JSON – able to interpret and edit data structures for platform configuration and troubleshooting
Exposure to REST API concepts – able to assist with setting up endpoints, headers, and payloads in support of integrations
Pay range and compensation package
Permanent, full-time position with additional benefits: EOT scheme, pension, healthcare, life assurance
Location: Head Office (Tamworth) / Home-based. Regular travel to site required.
PCE is committed to diversity and inclusivity in the workplace.