With over 30 years of expertise in loyalty, a thriving membership base of over 40 million active users, and partnerships with more than 125 brands, we are a global leader in customer engagement. We enable customers to earn incredible experiences and rewards through our expansive network of partners and proprietary services. Our offerings span various industries, including financial services, retail, and travel. In addition to collaborating with world-class partners, we develop proprietary products and services to enhance the value of our rewards ecosystem.
As the leader of the Digital Customer Experience team, you will be responsible for shaping and implementing the design strategy for our website and apps. Your role will be crucial in overseeing UX Research, UX Operations, and Content while ensuring a seamless and impactful experience for our users.
Define the design vision and strategy for digital platforms, ensuring an exceptional and cohesive customer experience across all digital touchpoints.
Collaborate with teams managing other customer interactions, such as CRM, contact centres, and partner channels, to refine and enhance the overall customer journey.
Provide strategic oversight of customer experience and design outputs, ensuring alignment with business objectives and partner needs.
Establish and enforce customer experience standards, driving performance and continuous improvement.
Lead the development and expansion of UX Research, UX Operations, and Content strategies, fostering growth and excellence within the team.
• Recruit, mentor, and manage UX Designers as needed, ensuring a high-performing and motivated team.
A highly experienced leader in digital customer experience, with a strong background in UX design and knowledge of research, Design Ops, and content strategy.
A results-driven professional with outstanding management skills, capable of steering teams toward impactful outcomes.
A visionary leader with a deep understanding of how digital experiences contribute to business success.
Experience leading teams within an agile product environment.
A supportive and empowering manager, passionate about coaching and professional development.
A commitment to equity, diversity, and inclusion to foster high-performing teams.
Experience within the travel sector is advantageous.
Flexible working discussions are welcomed.