Band 3 Discharge and Flow Coordinator – Paulton Memorial Hospital
Help patients get home safely and sooner by keeping our wards moving. We are looking for a motivated and compassionate Band 3 Discharge and Flow Coordinator to join our friendly Discharge and Flow team based at Paulton Memorial Hospital.
Key Responsibilities
* Support safe and timely patient discharges by completing all required administration early and accurately.
* Visit patients on the wards to keep them and their families updated on discharge plans.
* Help people understand the discharge process, expected timeframes and the role of the Flow team.
* Attend MDT meetings and record actions, updates and discharge readiness on clinical systems.
* Attend professional and family meetings and capture clear, accurate minutes.
* Monitor predicted discharge dates for all patients and highlight changes or concerns to the team.
* Ensure patients are registered on the correct clinical systems and that electronic records are kept up to date.
* Use multiple digital systems confidently to support smooth, timely discharges and avoid delays.
* Identify patients who may need complex discharge planning and raise this with the Senior Coordinator.
* Ensure all referrals are completed before discharge and escalate where actions are outstanding.
* Maintain excellent communication with the MDT, system partners and commissioners.
* Provide clear information leaflets to patients, families and carers when needed.
* Answer calls and relay messages in a professional, respectful and accurate manner.
* Collect data and support required reporting for the service.
* Promote good communication within the MDT and share predicted discharges daily.
* Act as a point of information on available services and referral pathways.
* Keep mandatory training up to date and contribute to a positive, proactive team culture.
Benefits
* Salary between £25,500 – £27,098 FTE, with access to group pension.
* Free tea, coffee and milk at base location.
* Membership of My Reward Hub offering discounts, cashback and vouchers.
* Access to wages as they are earned, helping avoid overdraft or high‑interest borrowing.
* Wellbeing support online and in person, including mental health support, activity challenges, financial wellbeing tools, career coaching and counselling.
* Access to e‑learning, bespoke career pathways and development opportunities.
* Open, just culture encouraging ideas, backed by ringfenced innovation funding.
Location
Paulton Memorial Hospital is located in the heart of the village of Paulton, set in the beautiful Somerset countryside close to the Mendip Hills. The area offers a great balance of rural charm and convenience, with good transport links to Bath, Bristol and surrounding towns, and plenty of local amenities and walking routes.
Equal Opportunities
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Company, providing facilities and adjustments for inclusive work.
Qualifications & Person Specification
* NVQ Level 3 in Care, Business Administration or equivalent experience.
* Relevant IT skills, including Microsoft Office, Excel, Word, Email and MS Teams.
* Experience in a health or social care setting and within a multidisciplinary team.
* Strong organisational and prioritising skills; ability to manage workload.
* Minute‑taking and notetaking experience.
* Professional, empathetic communication with patients, families and colleagues.
* Ability to work well in a fast‑paced environment and remain calm under pressure.
* Positive and caring attitude.
* Effective communication skills in person and by phone.
* Experience in discharge planning.
* Proactive, motivated and open to learning and improvement.
* Capability to plan and deliver work over extended periods within agreed timeframes.
* Willingness to travel between sites.
Desirable
* Experience using health and social care systems such as SystmOne.
* Knowledge of discharge planning processes.
* Awareness of infection control guidance.
* Experience working in a hospital, community or adult social care setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service to check for any previous convictions.
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