We are currently looking for enthusiastic and self-motivated candidates for the position of Deputy Head Housekeeper who will be responsible for assisting the Head Housekeeper in leading and coordinating all the housekeeping areas of the hotel.
Responsibilities
1. Assist the Executive Head Housekeeper in ensuring the housekeeping department operates within brand guidelines, utilizing SOP manuals.
2. Support with engaging, training, leading, and inspiring the housekeeping team.
3. Ensure a consistently high level of customer care is always delivered.
4. Achieve set targets for all housekeeping-related audits.
5. Log and act upon all guest requests and preferences to drive satisfaction.
6. Maintain high staff satisfaction and manage turnover effectively.
7. Conduct daily and monthly departmental meetings for effective communication.
8. Participate fully as a Senior Manager within the hotel, ensuring clear communication lines.
9. Conduct regular team member appraisals.
10. Manage absence processes to ensure smooth departmental operations.
11. Maintain and review statutory training records regularly.
12. Evaluate team member performance and ensure proper training and records.
13. Ensure all staff are trained on Health & Safety policies and adhere to them.
14. Manage lost property policies and liaise with HR on staff issues.
Quality and Maintenance
1. Develop and review housekeeping policies, standards, and best practices.
2. Manage rotas and ensure adequate staffing based on occupancy.
3. Conduct quality inspections and identify areas for improvement.
4. Maintain on-site assets and ensure they are serviced and in good condition.
5. Manage keys and conduct regular audits.
6. Oversee maintenance defect reporting and rectification.
7. Promote wastage minimization culture.
8. Ensure proper processing of guest laundry and dry cleaning.
9. Monitor contract work and ensure completion within timeframes.
10. Conduct audits and address issues accordingly.
11. Store cleaning materials and guest supplies correctly.
12. Perform daily room and public area quality checks.
Profit and Administrative Management
1. Maintain accurate records of work hours and wages.
2. Manage payroll and resolve related queries.
3. Order supplies within budget and control linen usage.
Experience and Skills
* Previous Assistant Housekeeping Manager or Housekeeping Manager experience in a busy hotel environment.
* People management experience.
* Experience with budgets, profit and loss analysis.
* Desirable: experience with Health & Safety matters.
Essential Skills
* Excellent interpersonal, communication, and organizational skills.
* Proficient in Microsoft Office.
* Ability to build rapport and work under pressure.
* Motivational and flexible with a willingness to learn.
We are a proud member of the Disability Confident employer scheme. We offer benefits such as two weekly payments, up to 28 days paid holiday, permanent contracts, career progression opportunities, and various employee discounts. The shift pattern involves up to 37.5 hours per week, Monday to Sunday, in a 24/7 operation.
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