Contract Personnel are delighted to be recruiting for a family-run business based a few miles outside of Kings Lynn, who are an established and reputable building and maintenance company.
This is a great opportunity to join a friendly team, who pride themselves on their strong customer service skills and proactive attitude, to play a key role in supporting the smooth delivery of property repair services.
Role Overview
The Repairs Scheduler / Planner will be the first point of contact for customers, responsible for handling repair requests and ensuring enquiries are managed efficiently, professionally, and with care. This is a fast-paced role that requires excellent organisational skills and the ability to juggle multiple priorities.
This is a full-time, permanent position.
Monday to Friday.
9am - 5pm.
Key Responsibilities
Log, prioritise, and assign repair requests to the appropriate teams.
Respond to customer enquiries via phone and email in a timely and courteous manner.
Maintain accurate and up-to-date customer records.
Coordinate and manage operative schedules.
Escalate urgent or priority issues as required.
Route incoming calls to relevant team members.
Follow up with customers to ensure queries and issues are resolved.
Ideal Candidate
Confident using Word, Excel, and general office systems.
Previous experience in a customer service or call centre environment
Excellent communication and listening skills.
Strong problem-solving skills and keen attention to detail.
Highly organised, with the ability to manage a varied workload.
Calm under pressure and adaptable to changing situations.
A collaborative team player with initiative and sound judgment.
What’s on Offer
A supportive and friendly working environment.
Opportunities for training and professional development.
The chance to be part of a growing and well-regarded company.
If you’re enthusiastic about providing exceptional service and want to contribute to a professional, people-focused team, this could be the perfect role for you.
About Contract Personnel:
Contract Personnel are one of East Anglia’s longest-standing, leading independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search.
Contact Rosie at Contract Personnel for more details today