Supporting the work of the Jeweller since 2006
Sales Associate
Sales Associate - Full Time
Millie Savage
Shoreditch, London
The Role
We are seeking a polished and motivated Sales Associate to join our London team on a full time basis. This is a key role within the business, responsible for delivering an exceptional in-store experience, driving sales performance, and taking ownership of day-to-day store operations and brand standards across our UK market.
The successful candidate will combine refined sales ability with strong operational ownership. You will be accountable for leading clienteling, achieving sales targets, and maintaining the elevated standards of a luxury retail environment- demonstrating initiative and reliability as a key part of our London team.
As a small, female-run business, we pride ourselves on fostering a supportive and collaborative work environment with a really beautiful team culture. There's plenty of opportunity to shape the role for someone who is a hard worker, uses initiative, and brings a creative approach to their work. We're looking for someone who sees long-term potential with Millie Savage and is eager to grow alongside the business as we continue to expand globally.
Key Responsibilities
Client Experience & Sales Performance
1. Deliver a personalised, luxury sales experience to every client
2. Provide expert knowledge of premium jewellery, including metals, stones, craftsmanship and care
3. Build and nurture long-term client relationships through thoughtful clienteling
4. Proactively drive sales performance and achieve store KPIs and revenue targets
5. Confidently style clients and make tailored product recommendations
6. Identify opportunities to drive repeat purchase, upselling and average order value
7. Utilise our clienteling platform to perform outreach, segment audiences and provide regular reporting
Brand & Marketing Support
8. Own the end-to-end management of UK stylist loans, including outreach to stylists and editors, packing and shipping, tracking and follow-up, and ensuring timely returns
9. Maintain and update the loans tracker, ensuring all movements are accurately logged and nothing is outstanding
10. Proactively identify and build relationships with relevant stylists, editors and publications to drive press placements
11. Coordinate UK gifting initiatives, managing product selection, packaging and dispatch
12. Assist with in-store events, brand activations and local partnerships
13. Act as a brand ambassador, embodying the Millie Savage ethos in every interaction
14. Provide regular feedback on client insights, sales trends and local market activity
Store Operations & Standards
15. Support daily store operations including opening and closing procedures
16. Maintain visual merchandising standards in line with brand guidelines
17. Lead inventory processes including stock counts, replenishment and ensuring stock accuracy
18. Ensure the boutique consistently reflects the elevated aesthetic and experience of the brand
19. Flag operational issues proactively and support the resolution of day-to-day challenges
Ideal Candidate
20. Available to work Sunday - Thursday on a consistent basis
21. Previous experience in luxury retail (fine jewellery experience highly regarded)
22. Proven sales ability with a track record of achieving or exceeding KPIs
23. Exceptional communication and interpersonal skills
24. Highly professional presentation and demeanour
25. Self-motivated, reliable and detail-oriented
26. Comfortable taking ownership of tasks and demonstrating initiative
27. Ability to work autonomously, comfortable with solo shifts
28. Strong organisational skills with the ability to manage PR and stylist logistics
29. Experience with Shopify, Gorgias and Endear advantageous
What We Offer
30. A competitive salary reflective of the luxury retail market
31. A team bonus structure based on meeting KPIs
32. A generous employee discount
33. 3% employer pension contribution
34. 28 days paid annual leave per year (inclusive of bank holidays)