Your new company An established and growing logistics company with a strong commitment to technology is looking for a proactive IT Service Desk/Support Analyst to join their team in Greater Exeter. You will be part of a dynamic team focused on modernising and enhancing the company's IT infrastructure across the UK. Your new role As an IT Service Desk/Support Analyst, you will be the first point of contact for employees, providing 1st and 2nd line support for a wide range of systems and services. Your responsibilities will include: Resolving incidents and service requests via phone, email, and the ITSM platform. Troubleshooting issues with Windows-based software and business-critical applications. Deploying and maintaining IT hardware, including PCs, laptops, and mobile devices. Assisting with the IT aspects of new site openings and relocations. Managing tickets, ensuring clear communication with users and meeting SLAs. Participating in an on-call support rota. Occasionally, travel to other UK sites to provide support or assist with projects. What you'll need to succeed You will need experience in a similar IT support role. The ideal candidate will have excellent communication skills, a high level of accuracy and attention to detail, and the ability to manage their own workload effectively. A full UK driving licence and access to a vehicle insured for business use is essential. What you'll get in return This is a fantastic opportunity to join a growing company and be part of an exciting IT modernisation project. You will receive a competitive salary of £26,000pa - £31,000pa (including on-call pay), depending on your experience. The company offers a comprehensive benefits package, including a great holiday allowance, life assurance, a pension scheme, retail discounts, and a cycle-to-work scheme. You'll also have opportunities for professional development and career growth within the business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk