Fusion Fixings is one of the UK's leading online retailers of Fixings and Fasteners, specialising in providing an extensive range of over 20,000 sizes, materials, and threads. We offer tailored pricing and quantities to our customers to suit all needs and applications. Our online presence is constantly evolving - Improving user experience, increasing product ranges, and competitively beating prices across the board.
We are looking for someone to join our team to assist with providing excellent service to all our valued customers. The ideal candidate will have a passion for providing excellent customer service as well as the ability to problem solve and think on their feet. The chosen candidate will be expected to assist customers with general order issues/queries as well as oversee larger more complex orders. Once more used to the marketplace and components we sell, there will be opportunities to take a more hands on approach with managing customer enquiries and accounts.
Responsibilities
* Answer phone calls and respond to emails politely and professionally.
* Assist customers with order-related enquiries and queries.
* Provide solutions for issues that arise with customer orders.
* Oversee larger/more complex orders to ensure they are being fulfilled correctly.
* Perform data entry tasks, including updating and maintaining databases.
* Assist with clerical tasks such as photocopying, scanning, and filing documents.
* Maintain a clean and organised office environment.
Experience
* Experience providing excellent customer service and handling issues effectively.
* Strong organisational skills with the ability to multitask and prioritise tasks effectively.
* Proficient in computer skills, including knowledge of Microsoft Office.
* Excellent data entry skills with a high level of accuracy and attention to detail.
* Strong written and verbal communication skills
If you are looking for an opportunity to contribute to a dynamic team in a fast-paced office environment, we would love to hear from you. Please submit your resume highlighting your relevant experience.
Note: Only shortlisted candidates will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Expected hours: 40 per week
Benefits:
* Employee discount
* On-site parking
Work Location: In person