Overview
Join to apply for the Assistant Store Manager (Full-Time) role at Pandora.
We’re currently looking for an organised, proactive and results-driven Assistant Store Manager who can lead from the shop floor and on retail operations, and inspire a high-performing team to beat their targets and provide a world-class service. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!
The Role
As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high-performing team, and role modelling our signature selling ceremony for world-class customer experience. You will be responsible for the successful running and trading of the store in the absence of the Store Manager.
What You’ll Do
* Commercial Focus: Drive store performance by analysing sales, KPIs and customer feedback, using insights to make commercial decisions
* Support in planning and executing business strategies that deliver on sales targets
* Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact
* Leadership: Build, lead and develop a diverse, inclusive and engaged team; deliver clear and consistent communication and development conversations; embody Pandora values: Dream, Dare, Care, and Deliver
* Customer Experience: Be a Pandora ambassador on the shop floor, bring deep product knowledge and storytelling, inspire the team to create personalised and meaningful moments for customers, and take ownership of excellent customer service standards while resolving escalated issues with professionalism and care
* Store Operations: Support daily operational tasks including rotas, stock control, till operations, and management of security, health and safety and compliance; plan staffing levels in line with commercial needs and seasonal trends; maintain high shop floor standards and smooth stock management
The Successful Candidate
You’ll be a highly capable leader and a passionate team player who thrives in a fast-paced environment. You’ll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you.
* Proven experience driving sales and profitability in-store
* A passion for driving a culture of exemplary customer service and for coaching a high-performing team
* Strong communication and organisational skills with the ability to multitask and adapt to changing business needs
* A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
* A growth mindset — someone who thrives on feedback, embraces change, and is always looking to raise the bar
* A well-presented appearance with a taste for desirable products and a passion for retail
Why Work With Us?
* A highly competitive salary
* Monthly bonus of 10% if sales targets are achieved (with the potential of 20% for stretch targets)
* Generous jewellery uniform allowance to express your style and individuality
* Employee discount to treat yourself and your loved ones
* Wear box access: select jewellery to wear when you’re working
* Exclusive retail, hospitality and entertainment discounts via our online benefits platform
* Free support for health and wellbeing, financial advice, legal aid and more through Retail Trust
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities
If you’re looking for a new challenge and feel you have the relevant skills, then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates and aim to ensure fair and equal opportunities. We encourage applicants to refrain from including identity-related information such as a photo, marital status or age.
Accessibility and Adjustments
If you require reasonable adjustments during your interview(s), please let us know as soon as possible.
About Pandora
Pandora is a leading jewellery brand specialising in the design, crafting and marketing of accessible luxury jewellery. Pandora jewellery is sold in more than 100 countries through thousands of points of sale. Headquartered in Copenhagen, Pandora employs tens of thousands of people worldwide and is committed to sustainability and responsible sourcing.
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