Service Desk Analyst (1st Line support) - Contract
Company Description
We are seeking a Service Desk Analyst for an initial 3‑month contract assignment. The role will cover the hours 3 pm – 11 pm and you can work from home.
The ideal candidate will serve as the first point of contact for customers reporting IT issues. You will play a vital role in delivering an exceptional standard of customer service, ensuring every query is logged, tracked, and resolved efficiently.
This is a great opportunity for someone who is passionate about technology, enjoys problem‑solving, and thrives on delivering excellent customer experiences.
Key Responsibilities
* Act as a routine contact point, receiving and handling requests for support from internal business users.
* Respond to a broad range of support activities by providing information to fulfil requests or enable incident resolution.
* Provide first line fault investigation and diagnosis, and promptly allocate unresolved issues as appropriate.
* Assist with the development of standards, and apply these to track, monitor, report, resolve or escalates issues.
* Assist users in defining their access rights and privileges.
* Perform security administration tasks and resolve security administration issues.
* Investigate minor security breaches in accordance with established procedures.
* Contribute to the creation of support documentation.
Qualifications
Essential:
* Experience with Microsoft Office suite.
* Excellent customer service skills within a technology environment.
* Strong written and verbal communication skills.
* Interest in technology and problem‑solving.
Interpersonal Skills
* Strong attention to detail.
* Self‑motivated and eager to learn new skills.
* Excellent organisational and time‑management skills.
* Flexible, enthusiastic, and approachable.
* Effective problem‑solving and decision‑making skills.
* Ability to work under pressure with minimal supervision.
* Professionalism with a focus on customer satisfaction.
Additional Information
Why Join Us?
* Be part of a supportive, customer‑focused team.
* Opportunities to develop technical skills and grow within IT support.
* A role where your professionalism and service excellence will make a real impact.
We believe inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.
We encourage applications from a wide range of individuals, irrespective of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.
We don’t believe hiring is a tick‑box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
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