Technical Support Analyst
Band 6 (Equivalent) | £37,338 – £44,962 pro rata
Location: Norfolk and Norwich University Hospital (NNUH)
Contract: Temporary – 3 months initially (with potential to extend)
Hours: Full-time, 37.5 hours per week (Mon–Fri)
Employer: gap personnel (acting on behalf of the NHS)
Job Summary
An exciting opportunity has arisen for an experienced Technical Support Analyst to join the IT Technical Support Team at Norfolk and Norwich University Hospital (NNUH). This is a key role providing second and third-line support to end users, helping maintain critical infrastructure systems and ensuring the Trust’s IT services operate at optimum performance.
You will be expected to deliver high-quality support and contribute to a culture of excellence, aligned with NNUH’s PRIDE values – People Focused, Respect, Integrity, Dedication, and Excellence.
Main Duties and Responsibilities
Provide 2nd and 3rd line support for IT systems and services
Manage and maintain Windows Server and Desktop environments
Monitor system performance, backup procedures, and capacity planning
Support Citrix, Oracle databases, and security configurations
Lead or support infrastructure upgrades and installations
Ensure compliance with IT policies, NHS security standards, and service level agreements
Communicate effectively with clinical and non-clinical users
Mentor junior team members and contribute to continuous service improvement
Participate in on-call rota and project-based assignments as required
Skills and Experience Required
Essential Qualifications:
Relevant IT degree or equivalent professional qualification
MCP or MCSE (Windows Server 2003–2012)
HND/HNC in a relevant discipline
Essential Experience:
Supporting Microsoft Server environments, desktop systems, and networking technologies (LAN, TCP/IP)
Managing SQL Server, Web Server products, and antivirus/security patching
Experience with multi-user database systems (e.g. ICE)
Technical documentation and training material preparation
Familiarity with NHS IT systems and standards
Key Skills:
Strong problem-solving and analytical abilities
Ability to work independently or as part of a team
Excellent communication and interpersonal skills
Adaptable and proactive approach to evolving IT challenges
Committed to upholding the values of the NHS and delivering high-quality IT support
How to Apply
To apply for this role, please send your CV to (url removed) or contact us directly on (phone number removed) for more information.
gap personnel group is committed to equality and fair recruitment, basing hiring decisions solely on suitability for the role.
We are acting as an employment business on behalf of the NHS for this vacancy