Overview
We are looking for a senior strategic leader to join our Group GenAI Centre of Excellence. Reporting to the Head of GenAI CoE Value Capture, you will ensure our GenAI investments deliver measurable value while shaping how the organisation evolves in an AI-driven future. You will build the frameworks, standards and operational foundations that enable effective GenAI delivery across the group, while also providing strategic analysis to guide our long-term investment decisions and AI roadmap. This role is based in Cardiff with a hybrid working model, combining time in the office with remote work. Occasional travel may be required to support group-wide initiatives and engage with stakeholders across the organisation.
Responsibilities
* Operational Excellence & Value Delivery – Develop and embed the GenAI operating model, roles, responsibilities and ways of working.
* Set governance, risk and quality assurance standards, supported by playbooks and best practice guides.
* Build KPIs, success metrics, impact measurement frameworks and leadership dashboards with FP&A.
* Track benefits realisation and conduct post-implementation reviews.
* Maintain prioritisation and portfolio management processes, including business case review and investment challenge.
* Monitor portfolio health, recommend adjustments, and provide senior delivery assurance to major programmes.
* Strategic Analysis & Planning – Assess GenAI value potential across the organisation and quantify benefits (cost, revenue, efficiency, capability).
* Build business cases for major investment themes and identify new use cases and emerging opportunities.
* Model scenarios, adoption pathways and competitive/industry impacts; evaluate build/buy/partner options.
* Produce strategic insights and position papers to support executive decisions.
* Contribute to group AI strategy and policy development and represent the CoE in strategic and cross-functional forums.
* Note: The Solution Architects are part of the Architecture practice within the CTO organisation which reports into the Chief Technology Officer.
Requirements
* Experience in strategy, operations, transformation, or a similar discipline.
* Proven experience developing operating models and governance frameworks.
* Strong analytical skills, including business case development and financial modelling.
* Ability to navigate and influence senior stakeholders in complex matrix environments.
* Knowledge of programme and/or portfolio management methodologies.
* Understanding of GenAI concepts, use cases, and implementation considerations.
* Ability to distil complex information into clear insights and actionable recommendations.
Desirable
* Excellent written and verbal communication skills, including senior-level presentations.
* Familiarity with value management and benefits realisation approaches.
Personal Attributes
* Intellectually curious with a strong interest in emerging technology.
* Pragmatic, delivery-focused and comfortable working at pace.
* High integrity and commitment to value creation.
* Resilient and adaptable in a changing environment.
* Collaborative, confident and able to build credibility quickly.
* Comfortable bringing structure to ambiguity.
Benefits & Additional Information
* Hybrid role with travel to Cardiff required a minimum of 2 days a week.
* Direct influence over how the organisation captures value from GenAI and exposure to executive leadership.
* Opportunity to shape and build critical operational and strategic GenAI capabilities.
* Broad visibility across business units, functions and geographies.
* Platform to grow into senior roles in strategy, transformation or technology.
* Hybrid working from Cardiff, with some travel across the group.
* Benefits include up to £3,600 of free shares after one year, 33 days holiday increasing to 38, plus optional additional leave; recognised as a Great Place to Work for Women, Wellbeing, and overall culture.
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