Join us as a Housekeeping
Supervisor at The Dorchester Hotel, recognised as one of ‘The Sunday
Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’
at the 2024 AA Hospitality Awards. We continually strive to build and nurture a
culture where inclusiveness is part of our DNA, reflected in our values of
passion, personality, respect, working together, and creativity. We believe
that a variety of perspectives enriches our culture and drives our success.
We care about your career and are
proud to have the absolute best people in the industry.
When you join us as a Housekeeping
Supervisor at The Dorchester Hotel, you will have a unique opportunity to excel
in your field. You will learn from your fellow Legends and our award-winning
learning academy to achieve the highest standards in craft, service, and
leadership.
What
you’ll do
As a Housekeeping Supervisor, you'll
enjoy your work and take pride in delighting our guests:
* You
will be responsible for checking, coaching, and communicating clearly with
the housekeeping team. You will be aware of our guests' needs, intuitive,
flexible during their day and with a keen eye for detail. All to ensure
our guests receives nothing but the best experience.
* Sometimes
our guests have special requests involving special set-ups, additional
supplies, moving furniture, collection of supplies, deep cleaning of guest
rooms and even special occasions. Most of these requests are fulfilled by
our Housekeeping Supervisor.
The items shared are the essence
of a day in the life of a Housekeeping Supervisor, but we’ll make sure you are
provided with specifics on how we care for our hotel.
The operational hours of work are
shift-based and may be subjected to change. These currently set as:
Monday to Sunday: starting as early as 7am and last shift finishes at
23.00pm when covering the evening floor supervisor shift
What
you’ll bring
Essential Skills and Experience
* Experience in Housekeeping: You have
worked in a housekeeping supervisor role in a hotel.
* Attention to Detail: You can notice
small details, like if a room is not cleaned properly.
* Team Leadership: You have experience
helping or leading a team to do their tasks well.
* Time Management: You can manage your
time to ensure all tasks are completed on schedule.
* Energetic: You are comfortable with
tasks like standing, bending, and lifting light items.
* Customer Service: You are friendly and
respectful when speaking to guests and other team members.
Preferred Skills
* Experience in a Luxury Hotel: You have
worked in a 5-star hotel or similar before.
* Problem Solving: You can handle small
problems,
* Basic IT Skills: You can use a
smartphone or computer for simple tasks like checking a schedule or sending a
message.Health and Safety Awareness: You
understand or are willing to learn safety rules about cleaning and working in a
hotel.
What
you’ll get
* Complimentary Stays: Enjoy complimentary stays with
breakfast at Dorchester Collection Hotels every year.
* Discounts: Get 50% off food and beverages
at selected bars and restaurants within the Dorchester Collection: Enjoy
Friends & Family stay discounts out hotels, Benefit from discounts at
various high street and online shops
* Employee Perks: Enrol from day 1 into the Aviva
Private Pension scheme (we contribute 8% towards your pension); Benefit from
Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
care vouchers.
* Training and Development: Advance in your career by
accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
We partner with outstanding nationally recognised Apprenticeship providers.
* Social
Events: Participate in vibrant social events, including a summer party, winter
ball, pub quizzes, and cultural and milestone recognition celebrations.
* Referral Bonus: Earn a £1000 bonus when you
recommend a friend.
* Well-being Support: Access immediate well-being
advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive
environment for all employees and applicants. If you need us to do anything to
support you during the recruitment process (such as adjustments to how you apply, alternative formats of
information, or adjustments to the assessment process itself), please do call
People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we
can support you through this process.