Seasonal Customer Service Assistant - Edinburgh
Hourly Rate: £13 (plus holiday pay, approximately £14.56 per hour in total)
Working Hours: 6am – 10pm, 10 hours per week
Contract Duration: This is a seasonal opportunity during the summer months.
Vita Student's offers a variety of stylish, luxurious, and comfortable studios to suit our summer guests, surrounded by premium amenities and vibrant city life. We are seeking a Customer Service Assistant to deliver a luxury, home-from-home experience for our residents during the summer period.
Responsibilities include:
* Providing exceptional, personalized service to guests, including offering local attraction information and handling inquiries to ensure a seamless experience.
* Greeting and welcoming guests warmly at front of house/reception.
* Handling check-in and check-out procedures efficiently.
* Addressing questions and managing room reservations via phone, email, and in person.
* Processing payments, invoices, and ensuring accurate billing.
* Maintaining the upkeep of the site and facilities, including cleaning communal areas to a high standard.
* Responding to issues or challenges promptly and effectively.
* Conducting regular building surveys and reporting findings.
* Replenishing refreshment supplies.
* Acting as the primary contact for incidents or emergencies onsite.
* Managing waste areas in compliance with health and safety regulations.
Ideal candidate:
Experience: Experience in delivering premium customer service; proactive in maintaining cleanliness and safety; comfortable with technology systems.
Personal qualities:
* Ability to work in a multicultural environment with diverse colleagues and residents.
* Excellent communication skills; multilingual abilities are a plus.
* Strong organizational and leadership skills, calm under pressure.
* Flexible, creative, positive, resilient, and able to handle extended standing and repetitive tasks.
Benefits include:
* Paid holidays in addition to hourly pay
* Royal London Pension contributions
* Recognition programs and career development opportunities
* Access to confidential employee support services
Note: All employment offers are subject to pre-employment checks, including DBS. We cannot sponsor visas or work permits.
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