Job reference 324826
Pensions Administrator - NHRS0 - Sheffield
Permanent, Full time
Royal Mail, Pond Street, Sheffield, S98 6HR (hybrid working - 3 days per week in the office)
For a full job description, please click on the following link:Job Descriptions
Are you looking for a career that delivers more? At Royal Mail, we’re proud to be the UK’s first company offering a new type of pension to colleagues; the Royal Mail Collective Pension Plan.
We’re looking for a talented Pensions Administrator to come and help shape the next part of our 500-year story and ensure our award-winning Pensions Service Centre delivers the outstanding service our members deserve and expect. There’s never been a better time to join us.
About the role
• Calculate and process members’ benefits based on their entitlements under the rules of the Royal Mail Pension Plan
• Communicate member pension entitlements and resolve member queries
• To deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification
• To play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks
• To take responsibility for own personal and professional development
• To ensure that own technical knowledge remains up to date to enable continued delivery of an excellent service
• To develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues, delivering consistently excellent value-added service
• Undertake work in different teams within the Pension Service Centre according to business need, including Activations, Bereavements, Additional Benefits, Payroll, Plan Finance and Pensions Data Management
About You
• Strong English Language and Mathematics skills
• Possess or be willing to study for a professional pensions qualification via a Workplace Pensions Apprenticeship scheme
• Ideally have track record/demonstrable record as an experienced pensions practitioner with a broad understanding of pensions legislation, particularly DB and Career Average schemes in a public sector environment
• Proven experience of delivering a professional, customer focussed service
• Strong numeracy skills
• Demonstrably strong written and verbal communication skills
• A track record of working flexibly to ensure that customer requirements are delivered
• In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook
• Proven planning and organisational skills, including experience of delivering to demanding timescales
• Effective problem-solving ability
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. We plan to hold interviews on 17th & 18th July.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday 6th July. Please note, this advert may close early if the appropriate number of applications has been reached.
Job Enquiries: Debbie O'Sullivan, deborah.osullivan@royalmail.com
Recruitment Enquiries: Charlotte Johnson, charlotte.l.johnson@royalmail.com
For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’.
As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply. You will also need to seek approval from your line manager and may need additional HR approval in place before progressing.
Details of the internal application eligibility criteria can be foundhere
Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).
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