Property Operations Manager / Rheolwr Gweithrediadau Eiddo - Conwy Summary Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. If you’re looking for a new experience, and you’re used to leading varied teams, achieving high standards and running smooth operations, you could make a real difference by working for Europe’s largest conservation charity. We’re looking for a Property Operations Manager at Bodnant to be responsible for the daily operation of this busy and much-loved National Trust site, and for introducing improvements to make it as welcoming as possible for everyone. The Welsh translation is available in the attached document. What it's like to work here This world-famous 80-acre botanical garden with spectacular views across Snowdonia is a joy to be part of in every season. Bodnant’s large gardening staff work hard to maintain the much admired and inspiring plant collections, expansive lawns and colourful terraces, and there is a real family atmosphere within the long established group. The team welcome forward thinking and creative people with a collaborative approach, and love of the outdoors. You're likely to need your own transport to get here. Click here for more information about this location What you'll be doing You’ll work collaboratively with your colleagues – particularly those in visitor experience, programming and facilities – to run the visitor operations here. Together, you’ll be making sure that every visitor has what they need to have their best possible day, as well as the chance to discover the work of the Trust for themselves. You’ll help your team with their priorities and the confidence to achieve their goals, providing them with the care, resources and direction they need to succeed. In your position in the leadership team, you’ll be involved in the strategic direction of the whole place. From time to time, you will stand in for the General Manager to run the place or attend external partner meetings in their absence. And you’ll be expected to work some weekends and evenings, as required. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: operational management ability leadership skills including coaching, team development, motivation and communication ability to manage operational risk, including how to assess and manage risk effectively proven track record of managing budgets, finances, small projects and contracts effective communication and stakeholder engagement skills Additional criteria for all other applicants: practised and confident in managing fast-paced operations an inspiring leader and manager of people, adept at leading diverse professional teams a skilled collaborator and communicator, comfortable with taking decisions aware of the importance of excellent service, growing support for an important cause and high standards of presentation up to date with health and safety, compliance and emergency procedures familiar with business planning, growing income and managing budgets committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places