Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in London, SW1P. The position is a permanent contract. Role Overview: As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication. Qualifications: Essential: · Educated to GSCE level Desirable: · Vocational qualifications in a relevant field Experience and Skills: Essential: * Attention to detail * Excellent Microsoft Office skills * Proactive and self-sufficient * High level of discretion with the ability to handle sensitive information confidentiality Desirable: * Previous experience working in a contact centre environment * Experience working with patient records and information Duties and Responsibilities: * Triage inbound telephone calls to the contact centre, handling basic queries * Direct callers to the correct team or service, take messages where appropriate * Raise advisor call backs * Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled * Register new patient referrals on our internal database * Build knowledge of the patient database system, being able to confide...