Deputy Operational Manager Patient Access
Deputy Operational Manager (Patient Access)
37.5 hours per week
Permanent
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
Main duties of the job
* Support the Operational Manager and Head of Patient Access in the development and provision of a comprehensive, high quality, patient centred care service within the resources available.
* The post has key functions: provide responsibility for the cancer services administration team and operational management of the cancer PTL, keeping themselves informed of policy and technical developments in cancer waiting times, patient choice and booking processes.
* The post holder would be expected to liaise and engage with the Operational, General Managers/ Departmental Managers/ Clinical Staff to ensure that service level agreement activity levels and quality standards are maintained for all aspects of cancer pathways across the Trust.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job responsibilities
* Ensuring clear communication providing and receiving complex sensitive information.
* Use specialist knowledge across a range of work procedures to implement robust policies for own work area and propose changes as applicable, to deliver business objectives and agreed targets.
* Collaborating with Head of Patient Access to ensure sound operational management of all areas with robust systems that are continuously improved.
* Liaising with General Managers and specialties regarding their inpatient activity, highlighting and escalating any issues as well as providing advice and support.
* Lead the delivery of operational performance of cancer to achieve delivery of national and local targets, the development and delivery of improvement plans and reengineering of roles/models of care.
* Regularly monitor trusts KPIs in line with the RTT Standard Operating Procedures and Patient access policy and monitoring of the daily PTLs and highlight any concerns to the appropriate Operational Managers.
* Liaise with the Operational / Head of Patient Access and the Corporate Financial Business Partner agree and deliver against financial and activity profiles, identify risks and implement and review risk reduction strategies.
* Responsible for departmental budget and lead Implementation and review robust systems and processes so that budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.
* Responsible as line manager for HR function and implement HR and governance strategies and policies to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
* Use analytical skills involving complex facts or situations and judgement to interpret comparisons and benchmarking.
* To foster good working relationship with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect and recognise operational policies.
* The post holder will work independently to decide how results or service improvement are best achieved referring where necessary to external reference points.
* Plan and organise a broad range of complex activities including the formulation of plans.
* Collaborate with the Operational / Head of Patient Access in managing staff within the team including regularly reviewing establishments to ensure Organisational efficiency and clinical excellence.
* Responsible for data entry, text processing and storage of data onto data bases.
* Monitoring of text messaging program and to oversee validation of all patients down to 10 weeks on the PTL and Patient Initiated Digital mutual aid patients and their administrative process.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
* Evidence of continued professional development
* Evidence of service delivery within a healthcare setting
* Information analysis, business planning in a multi-disciplinary Setting
* Experience of dealing with staff management issues
* Sound leadership abilities
* Evidence of RTT experience
* Experience of Project management
* Track record in managing and delivering change programs
* Awareness of current NHS issues
Qualification(s) and Professional Training
* Degree or equivalent level of ability gained through substantial NHS experience in a management setting
* Specialist knowledge across a range of work procedures including RTT
* Postgraduate Qualification or equivalent
Skills and Abilities
* Excellent communication skills both written and verbal
* Excellent interpersonal and facilitation skills
* Ability to negotiate, influence and persuade staff at all levels
* Analytical and problem solving ability
* Excellent understanding and ability to use IT
Personal Qualities
* Enthusiastic and self-motivated
* Evidence of continual professional development
* Innovative and articulate
* Ability to work on own initiative
* Good team worker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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