Client Support Administrator
Location: Fully remote
Hours: 20-30 hours per week, to be discussed with candidate (must include 9am-5pm every Friday and 2 Saturdays per month (11am-3pm, email only paid or time back in the week))
Salary: Pro rata £28,000-£29,500 based on number of hours per week agreed.
Join a small, privately owned company supporting around 400 UK car dealerships with compliance systems, audits, and training.
Our client is looking for candidates seeking long-term, stable employment who are committed and ready to contribute.
Recruitment includes telephone and video interview (with assessment), references and a 6-month probation period.
Skills & Requirements
1. Strong IT skills (Microsoft Office, especially Excel, SharePoint, Teams)
2. Excellent communication, spelling, and grammar
3. Previous industry experience preferred
4. Minimum 3 years’ remote working experience
Our client is looking for someone organised, reliable, proactive, able to multitask, enjoy problem solving and comfortable working independently and in a fast-paced environment. Importantly—you’re friendly, easy-going and enjoy being part of a supportive team.
The Role
This Part-time Client Support Administrator role involves:
5. Supporting users via email, phone, and live chat, including basic technical guidance aligned with FCA requirements
6. Managing user accounts and resolving access issues
7. Updating client documentation and training materials in line with regulations
8. Producing monthly reports for clients and the FLA
9. Assisting with invoicing, debtor follow-ups, and general admin tasks
10. Supporting client onboarding
11. Re-engaging users with expired training
12. Liaising with IT and external partners to resolve technical system issues
13. Maintaining internal guides, reports and a knowledge base
The Benefits
14. Fully remote
15. Laptop and Phone provided
16. Development reviews during probation
17. Up to 6 weeks’ holiday after 1 year
18. Extra day off for your birthday
19. Casual Dress
20. Pension enrolment
21. Sick Pay after 1 year
Equal opportunities employer. Please apply only if you are serious about the role and available for interview.