Airport Team Manager: Ramp Services
Location: Birmingham Airport
The Airport Team Manager is a key operational leadership position within Swissport UK&I Station Structures reporting to the Swissport Station Manager or Head of Department and will be responsible for all daily operations and operational delivery at the airport.
Day to day you will be responsible for motivating and engaging staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values. You will be responsible for ensuring safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for providing leadership and guidance to staff across a diverse workforce.
In this role you will be responsible for the day to day operational excellence of the Swissport Team’s across the station, and will be benchmarked against the Swissport Leadership Competencies of Leading and Facilitating Change, Applying Commercial Acumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results.
Responsibilities
The following responsibilities are associated with this job role:
Safety Leader
* Assures all employees comply with company rules and procedures and other authority requirements like Health and Safety guidelines.
* Ensures people management practices, procedures and processes are implemented consistently across the station, and implements and monitors the local emergency plan.
* Uses active supervision to influence employee behaviour and improve culture.
P&L Management
* Ensures labour to revenue targets are met as per station requirements.
* Maximises profits and maintains effective cost control.
* Manages station attendance and absenteeism in line with station cost control measures.
Leadership and Stakeholder Management
* Establishes strong leadership with supervisory staff through excellent communication skills and by ensuring a positive work environment.
* Has skills in project management and change management experience.
* Manages teams and people management processes.
* Participates in meetings internally and externally as may be required.
* Solves conflicts/irregularities and takes appropriate action.
* Builds relationships with Trade Union Representatives or employee representative.
Quality Focus, Service Delivery and Operational Efficiency
* Efficient resource planning (manpower, equipment) in collaboration with the planning department.
* Manages/co-ordinates operations with station management teams to ensure required resources are available to deliver consistently high standards.
* Monitors and controls performance KPIs related to Airside Activities, and ensures that administrative and control policies and procedures are maintained.
Business Growth and Strategy
* Exhibits an entrepreneurial approach to identifying and acting on opportunities and challenges to maximise the full business potential in the market.
* Challenges the operational status quo to support improved business performance and growth.
* Responsible for developing and enhancing the customer relationship at an operational level, ensuring that any new business or renewal is commercially aligned and supports delivery of the station’s P&L objectives.
Relationship Builder
* Builds relationships and trust within the business, with particular emphasis on the Head of Department peer group and Business unit Heads, plus relevant central support functions (eg, Finance, HR and QHSE).
* Identifies and develops future team leaders for the business.
* Encourages employees to develop their own business acumen to maximise organisational objectives.
* Maintains close and effective business relationships with customers, trade unions and various control authorities such as Airport Management and other regulatory bodies.
* Drives a customer centric culture through the teams, creating an environment that focuses on understanding customers' needs and their changing business priorities, continually seeking to create value and become a true partner of choice.
* Embeds customer knowledge and product information across the airport teams.
Qualifications
* Can communicate clearly with people to help them understand Swissport UK&I direction and build positive and trusting relationships.
* Is open to different opinions and seeks a collaborative approach.
* Embraces an ideas culture to enable teams to create an agile edge.
* Promotes flexibility, adaptability and agility to enable contingency time.
* Demonstrates a sense of urgency and the desire to improve delivery of services and a commitment to continuous improvement.
* Has personal and professional integrity of the highest order.
* Exhibits excellent organisational abilities, attention to detail, prioritises workloads and works effectively to deadlines in a fast-paced complex environment.
* Has excellent working knowledge of business management principles, practices, financial concepts and key drivers of profitability and operational performance.
* Has at least 3 years’ experience with significant P&L accountability and leadership of large teams.
* Fluent in spoken and written English.
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Essential Skills
* Accepts and embraces change as a constant and unpredictable feature of the working environment.
* Leads by example and sets the tone as a leader.
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