Job Description
Business Systems Trainer / Systems Support Lead
Redhill, Surrey | Hybrid Working | Permanent
Salary: £45,000+ DOE
We're partnering with a housing association to recruit a Business Systems Trainer / Systems Support Lead to support their Property Services and Trades teams.
This is a really people-focused systems role - ideal for someone who enjoys helping operational teams get the best out of technology, improving processes, and making systems easy to use for frontline staff.
You'll be supporting around 120 users across a mobile workforce environment, providing onboarding, coaching, first-line systems support, user guidance, and helping drive better system adoption across the business.
The organisation uses a bespoke operational system within their trades and property services function, so they're looking for someone who can quickly understand business processes, confidently support users, and communicate clearly with non-technical teams.
This is not a heavily technical IT infrastructure role. It would suit someone from a systems training, business systems support, CRM support, housing systems, repairs, field service, or operational improvement background.
Key responsibilities:
* Deliver face-to-face and one-to-one systems training to frontline trades and operational staff
* Support users with day-to-day system and process queries
* Create simple user guides and training materials
* Help improve system usage, user adoption, and operational processes
* Identify trends, recurring issues, and opportunities for improvement
* Support testing, upgrades, and system changes
* Work closely with operational teams, managers, and IT stakeholders
What they're looking for:
* Experience supporting or training users on CRM/business systems
* Strong communication skills with the ability to explain systems clearly to operational or non-technical users
* Experience within housing, property services, repairs, maintenance, field service, or similar operational environments would be highly beneficial
* Process improvement and problem-solving skills
* Experience with Dynamics or similar systems is desirable
Additional information:
* Hybrid working - typically around 2 days per week in the office
* Redhill location, so ability to commute/drive is beneficial