The Digital Change Manager plays a key role in enabling Ofgem to deliver an ambitious, multi‑year digital transformation agenda that is essential to meeting organisational commitments across consumer protection, economic growth, and Net Zero ambitions. As part of the Digital, Data and Security Services (DDSS) Directorate, the role helps shape and implement a wide‑ranging portfolio of digital change initiatives designed to modernise services, reduce legacy risks, and strengthen the organisation’s overall digital capability. You will be a part of a diverse range of technology projects including Workday and AI. Acting as a crucial bridge between project teams and business users, the Digital Change Manager ensures colleagues are fully supported in adopting new systems, tools and ways of working, thereby enabling the realisation of project and organisational benefits.
In this role, you will lead business change activities, assess stakeholder impacts, and develop the change management artefacts required for successful delivery. Responsibilities include maintaining change plans, ensuring business readiness, supporting benefits identification, and contributing to targeted communications that reinforce adoption. You will work closely with Delivery Managers, project teams, business leads, internal communications specialists, and external partners to ensure alignment across all aspects of change activity. You will support Ofgem colleagues to deliver strategic objectives.
This is a role for an experienced change practitioner with a strong background in delivering business change within a digital environment. Essential criteria include recognised change management qualifications (such as APMG or Prosci) and experience working with senior stakeholders, along with the ability to leverage digital tools and data analytics to enhance project outcomes. The role also requires strong collaboration, a focus on continuous improvement, and the ability to deliver at pace in a dynamic, forward‑looking organisation.
Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This is a fixed term contract for 6 months with potential to extend up to 12 months.
SC Clearance is required for this position: Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK
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