Job summary
Downhall Park Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 16-18 hours per week, working over 3 days.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
* Greeting and directing all patients.
* Making appointments.
* Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
* Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
* Advising patients of practice procedures.
* Registering new patients.
* Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
The Downhall Park Surgery team are committed to providing high quality patient care, placing our patients first, respecting individuality and dignity - please come and join our fantastic team. We can offer an NHS pension and 33 days annual leave (FTE), with enhancements for long service.
Details Date posted
11 July 2025
Pay scheme
Other
Salary
£12.47 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
28583-1
Job locations
49 Rawreth Lane
Rayleigh
Essex
SS6 9QD
Job description Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Job description Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification Experience Essential
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Previous medical or healthcare receptionist experience is desirable.
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Person Specification Experience Essential
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Previous medical or healthcare receptionist experience is desirable.
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Primary Care Careers
Address
49 Rawreth Lane
Rayleigh
Essex
SS6 9QD
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Primary Care Careers
Address
49 Rawreth Lane
Rayleigh
Essex
SS6 9QD
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
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